Neighbor Services Outreach Coordinator

Pay Range

Second Harvest Heartland provides the following pay range: $23.00/hr – $23.00/hr.

SNAP Outreach Coordinator

Neighbor Services

Outreach Supervisor

Non-Exempt, Full-Time; 40 hours/week

In office at our Brooklyn Park location

Support Neighbor Services SNAP Outreach team with materials, mail tasks, and function as a direct neighbor advisor. Provide general administrative support to the broader Neighbor Services team on an as‑needed basis.

• Maintain and replenish all outreach materials (printed items, promotional items, tents, and other display materials)
• Execute process to bundle and distribute outreach materials for 200+ events each year
• Ensure daily mail incoming and outgoing postal mail related to SNAP is processed
• Serve as the in-office point of contact for the Neighbor Services department questions, ensuring Second Harvest team members, volunteers, interns, and neighbors are connected to appropriate team members.
• Provide direct application and referral assistance to neighbors through various channels (in person, phone, text, email, etc.) and at outreach sites or events in the community.
• Stay current on the Supplemental Nutrition Assistance Program (SNAP) and Commodity Supplemental Food Program – Nutritional Assistance Program for Seniors (CSFP/NAPS) to assist neighbors with applications.
• Lead training and onboarding for staff, interns, and volunteers as it relates to office tasks.

• General administrative tasks for the Neighbor Services department (printing, mailing, material ordering).
• Flex to support FOODRx team as a backup on an as‑needed basis.
• Other duties as assigned.

• Complete and stay current on all trainings (IT, Security, DHS, Civil Rights, team‑specific, etc.).
• Comply with federal, state, and local security requirements ensuring adherence to requirements, and advising management on needed actions.
• May be required to attend and/or transport equipment and materials to outreach events throughout our service area, including in greater MN. Must have access to reliable transportation potentially with little to no advance planning. This could include a valid MN driver’s license, legally mandated insurance, and a good driving record.
• Occasional travel in Minnesota will be required.

• High School Diploma or GED equivalent.
• Demonstrated exceptional customer service skills to create a welcoming and inclusive environment where everyone is welcomed and valued.
• Ability to work with flexibility, efficiency and enthusiasm, both individually and as part of a team.
• Demonstrated ability to plan, manage and follow through on multiple daily tasks and projects.
• Demonstrated familiarity with Microsoft Office, Office 365 and the ability to learn other computer software programs.

• 1+ years of administrative or program coordination experience.
• Ability to speak multiple languages (Spanish, Somali, Hmong, Russian, Vietnamese, Oromo, Karen, etc.) to better serve our diverse client base.

• We Deliver:
  We use our head and heart to make decisions, we make the best use of donor dollars, and we achieve results safely and reliably.
• We Lead with Our Hearts:
  We keep our neighbors, partners, and teams at the center of our work. We seek to understand and anticipate their needs.
• We are all in this Together:
  We collaborate, internally and externally. We communicate openly, seeking feedback and sharing knowledge.
• We Innovate:
  We seek out bold new ideas, we embrace change, and we commit to continuous improvement for ourselves and our work.
• We Believe our Differences Make us Stronger:
  We are curious about and embrace cultural differences. We build teams that reflect our community.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

• Whole Body ROM – x

• Walking – x

• Operate Motor Vehicle – x

• Upper extremity ROM – x

• Twisting of Head – x

• Twisting of Back – x

• Stooping – x

• Standing – x

• Sitting – x

• Reaching to Floor – x

• Reaching Below Shoulders – x

• Reaching…