CTS Course, Registration and Customer Service Support - Office and Administrative Specialist, Intermediate

• Telework Eligible:
  No

• Working Title:
  
  CTS Course, Registration and Customer Service Support
  - Office and Administrative Specialist, Intermediate
• Job Class:
  Office and Administrative Specialist, Intermediate
• Agency:
  Minnesota State
• Job
• Location:
  
  Brooklyn Park
• Telework Eligible:
  No
• Full/Part Time:
  Full-Time
• Regular/Temporary:
  Regular
• Who May Apply:
  Open to all qualified job seekers
• Date Posted: 10/13/2026
• Closing Date: 10/27/2026
• Hiring Agency/Seniority Unit: MN St Colleges & Universities / Hennepin TC-Brooklyn Pk-AFSCME
• Division/Unit:
  MnSCU Hennepin North TC / MnSCU Henn North TC Classified
• Appointment Type:
  Unlimited, Full Time
• Work Shift/
  
  Work Hours:
  
  Day Shift
• Days of Work:
  Monday
  - Friday
• Travel Required:
  
  No
• Salary Range: $21.12 - $28.01 / hourly; $44,098 - $58,484 / annually
• Classified Status:
  Classified
• Bargaining Unit/Union: 206 - Clerical/AFSCME
• Work Area:
  Hennepin TC
• FLSA Status:
  Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities:
  Yes

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position exists to provide Customized Training Services (CTS) registration processing and support ensuring students are enrolled properly and correct information is provided to customers; as well as creation and maintenance of assigned course scheduling in the student records system. Develop proficiency with current CTC data and communication systems (Salesforce, rST, ISRS, Ed to Go) and new/ emerging systems. Provide welcoming, prompt and effective customer communications.

This position will work at either the Eden Prairie or Brooklyn Park campus to be determined through the hiring process.

• Data Entry:
  Skill in data entry sufficient to maintain accurate student records and reports; compile, sort and verify data accuracy. Ability to enter, manage and administer data within registration and communication data systems with a high degree of accuracy. Transferable knowledge of at least one large data system such as salesforce, registration systems, client data systems, or proven use of related tools such as Microsoft Excel.
• Customer Service
  
  Skills:
  
  Skill in customer service to provide prompt, courteous and accurate information to customers in person, on the phone and through email and other written correspondence; promptly respond to customer/co-worker inquiries about registrations, programs, data, etc.; provide assistance/guidance to customers/co-workers on resolving difficult or complex issues. Evidence of one year external and/or inter-departmental customer service.
• Multi-task and Work Through Interruptions:
  Experience managing multiple responsibilities, balancing competing priorities, and maintaining quality work and customer service in an environment characterized by frequent interruptions, shifting priorities, and high volumes of stakeholder interaction.
• Word Processing:
  Skill in word processing sufficient to use software, such as Microsoft Word or Google Docs, to prepare and format letters, memos and reports and ability to check completed work for spelling, grammar, punctuation, and formatting.
• Spreadsheets:
  Skill in using spreadsheet software applications, such as Microsoft Excel or Google Sheets to enter, compile, store and retrieve data in a variety of reports.
• Math:
  Demonstrated experience reviewing budgets, sales receipts and ability to calculate registration fees using a calculator. One year experience in customer service involving sales or retail sales.
• File Sharing and Organization:
  Ability to work in Teams and other file sharing sites, including organizing information for individual and team retrieval.
• Typing/Keyboarding:
  Skill in typing/keyboarding sufficient to perform skilled typing tasks with speed and accuracy (gross speed of 35 wpm with 3 or less errors). A typing test may be required prior to interview.

• Knowledge of policies and procedures of the college/customized training, especially related to registration for all hour-based courses.
• Ability to gain acceptance for ideas in order to accomplish tasks.
• Knowledge of ISRS, rST, or Salesforce systems and various software programs.
• Ability to learn new systems and…