Strategic Account Manager

Talent Acquisition & HR Operations Leader

As a Strategic Account Manager, you will be responsible for driving growth, strengthening partnerships, and delivering exceptional value across key national accounts. This role requires a hands‑on, relationship‑driven sales professional who can navigate complex organizations, understand customer pain points, and align solutions that make a measurable difference in their operations.

You will serve as a trusted liaison between our company and high‑profile customers and represent our full portfolio of industrial and commercial cleaning solutions. Your success will be measured not only by revenue growth but by your ability to cultivate long‑term partnerships, meet key performance metrics, and provide seamless, high‑quality customer experience.

• Build and expand relationships within existing national accounts, engaging with multiple stakeholders to understand their operations, challenges, and strategic goals.
• Identify new opportunities within established customers to drive additional revenue growth.
• Leverage insights from internal KPIs, dashboards, and performance programs to identify areas of improvement and ensure customer success.
• Act as the key liaison between the customer and internal teams, ensuring needs and pain points are clearly communicated and addressed.

• Prospect and develop new strategic account partnerships.
• Build credibility quickly through thoughtful discovery, business acumen, and an understanding of floorcare and industrial equipment.
• Collaborate with internal teams to develop tailored proposals and solutions that meet customer needs and create long‑term value.

• Ensure exceptional customer satisfaction by delivering consistent, responsive service and follow‑up.
• Anticipate potential challenges and proactively resolve issues before they escalaid.
• Deepen partnerships through regular engagement, business reviews, and ongoing communication of performance outcomes and innovation opportunities.

• Engage customers in meaningful conversations around emerging needs, trends, and technologies.
• Partner cross‑functionally to translate customer insights into product development opportunities.
• Showcase innovative solutions and demonstrate ROI to key decision‑makers.

• Sales volume and revenue growth across assigned accounts
• Customer retention and satisfaction scores
• CRM activity and pipeline development (Salesforce usage required)

• Bachelor’s degree in Business or related field (or equivalent experience).
• Minimum 7+ years of strategic or national account sales experience, preferably in industrial, retail, or janitorial/sanitation sectors.
• Proven success managing National or Global accounts within complex organizations.
• Demonstrated track record of meeting and exceeding sales goals.
• Strong understanding of industrial operations, logistics, and floorcare solutions.
• Experience using Salesforce CRM for account management, forecasting, and reporting.
• Excellent communication, presentation, and negotiation skills.
• Strategic thinker with strong problem‑solving abilities, able to ask the right questions and lead consultative discussions.
• Strong cross‑functional collaborator — comfortable working with operations, service, and marketing to deliver holistic solutions.
• Self‑motivated, organized, and disciplined — able to work independently without micromanagement.
• Must exemplify and embrace Nilfisk Behaviors.
• Willingness to travel domestically up to 40%.

• Health, Dental, Vision, Basic and Supplemental Life, Critical Illness and Accident Insurance.
• Flexible Spending Accounts.
• Health Savings Account with Company Contribution.
• 401(k) with Company Match.
• Long and Short Term Disability.
• Employee Assistance Program.
• Legal Plan.
• Parental Leave.
• Paid Vacation and Sick Time.
• Paid Volunteer Day.
• Tuition Reimbursement.
• Wellness Reimbursement.
• Scholarship opportunities.

$83,800.00 – $

In addition to the base pay, this position offers a competitive bonus structure, company vehicle, company phone, and gas card.

Nilfisk is an…