Customer Service Account Manager Job Brooklyn Park area,Minnesota USA,Customer Service/HelpDesk

Allied National Services has an immediate need for a Customer Service Account Manager at our corporate office. We are looking for reliable, upbeat, assertive candidates who enjoy taking on significant responsibility for customer satisfaction. This position involves coordinating vendor services via phone and responding to customer service requests to ensure services meet client and company requirements.

Duties include:

Ensuring daily attendance of employees

Scheduling special services over the phone

Pre- and post-confirming of special services over the phone

Responding to emails and phone calls

Updating CRM software

Following up on equipment repairs

Following up on service issues over the phone

Processing contractor invoices

Locating, vetting, hiring, and processing new contractors and employees

Office

Hours:

8:00am to 4:30pm, Monday - Friday

Qualifications:

2+ years' experience providing excellent customer service in an office setting
Strong work history (no job jumpers)
Superior multi-tasking skills
Assertive, confident, with good judgment for decision-making
Ability to prioritize in a fast-paced environment
Solid organizational, interpersonal, and communication skills
Intermediate skills in Microsoft Excel
Strong attention to detail and follow-up skills in a high-transaction environment
Management experience is a plus but not required
Associates or bachelor's degree is preferred but not required

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