Customer Service Order Entry Specialist

3 days ago Requisition

Salary Range: $20.00 To $25.00 Hourly

Are you organized, customer-focused, and great at keeping things running smoothly? We’re looking for a
Customer Service & Order Entry Specialist to join our growing manufacturing team!

In this role, you’ll be a key connection between our customers, sales team, and internal departments—ensuring orders are processed accurately, questions are answered promptly, and customers receive exceptional service.

If you enjoy problem-solving, working with people, and being part of a collaborative team, we’d love to hear from you!

Accurately enter and process customer orders in our ERP/CRM system.

Respond to customer inquiries regarding orders, pricing, product availability, and delivery schedules.

Coordinate with Sales, Production, Inventory, and Shipping to ensure timely order fulfillment.

Monitor order status and proactively communicate updates to customers.

Resolve order discrepancies, customer concerns, and delivery issues professionally.

Maintain accurate customer records, order details, and transaction documentation.

Support the sales team and contribute to a positive customer experience.

High school diploma or equivalent required.

1–3 years of customer service, order entry, or related experience preferred.

Manufacturing or order processing experience is a plus.

Experience with ERP/CRM systems and Microsoft Office preferred.

Strong attention to detail and accuracy.

Excellent communication, organization, and problem-solving skills.

Ability to multitask, prioritize, and work effectively in a fast-paced environment.

A positive, team-oriented attitude with a commitment to outstanding customer service.

Competitive compensation.

Business casual office environment within a manufacturing facility.

A collaborative team and opportunity to grow your skills.

Full-time, Monday–Friday schedule, 40 hours per week.