Product Service Consultant

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Caterpillar's Earthmoving Division is hiring a Product Service Consultant for our Brooklyn Park facility in Minneapolis, MN. The purpose of this position is to improve customer satisfaction with our product in terms of reliability and durability, thereby enhancing customer acceptance of our product.

This role works with Manufacturing, Engineering, R & D, Purchasing, Marketing and Shipping departments as well as customers, dealers and vendors and travels up to 25% at times in the field.

• Identify, define, and quantify product deficiencies.
• Work with cross‑functional groups/teams to achieve effective and timely solutions to product problems and ensure parts availability.
• Prepare data for the release of technical information to dealers.
• Participate in NPI programs by coordinating development of Service Publications, managing field follow programs and coordinating with cross‑functional teams on NPI and service programs.

• Customer Focus:
  Align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Service Excellence:
  Understanding of dealer service capabilities, repair practices, and labor guidelines.
• Effective Communications:
  Works well with internal and external partners.
• Problem Solving:
  Experience identifying product problems and their root cause and achieving an effective and timely solution to these problems.
• Relationship Management:
  Ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Technical Excellence:
  Experience with technical support, problem resolutions, & machine inspections.

• Experience in service engineering, product support, field service, technician, or related field.
• New product introduction (NPI) experience.
• Bilingual in English and Spanish.
• Experience with technical writing and reviewing of Service Publications.
• Strong understanding of Continuous Product Improvement process and an ability to prioritize projects for rapid response.
• Six Sigma Green Belt.
• Proficient in warranty & cost management systems (SCAS, MSCRM, DSN) and quality reporting systems to complete thorough analytics.

Pay Range: $95,640.00 – $ (based on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience).

• Medical, dental, and vision benefits
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)
• 401(k) savings plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Health Lifestyle Programs
• Employee Assistance Program
• Voluntary Benefits and Employee Discounts
• Career Development
• Incentive bonus
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement
• These benefits also apply to part‑time employees

• Onsite requirement:
  This position requires working onsite five days a week.
• Relocation:
  Available.
• Visa Sponsorship:
  Not available.
• Posting Dates:
  December 10, 2025 – January 6, 2026.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.