Patient Service Coordinator Ambulatory - Community Clinic, Brooklyn Park Clinic

Position: Patient Service Coordinator Ambulatory I - Community Clinic, Brooklyn Park Clinic
Job Description Patient Service Coordinator Ambulatory I - Community Clinic, Brooklyn Park Clinic  (251952)
** SUMMARY
* *** Purpose of this position:
** The purpose of this position is to provide a welcoming experience for patients and their families. The main objectives of this position are to meet and exceed patient expectations as it relates to front desk procedures; to act and communicate in a professional and positive manner to patients, providers and care team staff; and to provide team-oriented support to staff to assist in meeting overall HHS registration quality goals.

This is a high patient volume, multi-tasking position, with afternoon, evening and weekend hours.
** RESPONSIBILITIES
* ** Welcomes patients and guests in a friendly manner, following Hennepin Healthcare expectation of greeting customers
* Provides navigation assistance to all patients and guests
* Utilizes the electronic health record accurately and efficiently to perform the following functions:  patient check-in, point of service collections (co-payments, self-pay, and outstanding balances), registration, patient check-out (schedule following the standard processes), verify insurance accuracy through RTE (Real Time Eligibility) and Benefit Engine
* Ensures personal workspace and patient waiting areas are neat and sanitized.
* Responsible for handling patient financial transactions: cash box, cash collections, credit/debit card transactions, daily reconciliation
* Promotes the organization and assists in maintaining clinic efficiency
* Provides clerical support to clinical staff, such as processing patient forms, and urgent scheduling needs.
* Provide scheduling support for contracted providers and specialty departments
* Provide support for providers with requests and urgent needs
* Manages special patient needs upon request
* Maintains Clerical Pool In-basket messages; messages are completed appropriately based on the SLA (Service Level Agreement) and urgency of the message
* Receives and creates encounters for medical forms and delivers them to the clinical team
* Assist with processing of time sensitive patient’s needs, such as patient forms, etc.
* Perform other duties as assigned

We are currently seeking a
** PSC Ambulatory I - Community Clinic
** to join our
**** Brooklyn Park Clinic
**** team. This full-time role will primarily work on-site, working M-F 8:30 AM - 5:00 PM, and ONE shift per week at 11:30 AM - 7:00 PM, and ONE weekend per 6 weeks 7:30 AM - 12:00 PM.  
**
* Preferred Qualifications:

**** Ability to work cohesively, effectively, and respectively with individuals from a variety of economic, social, and culturally diverse backgrounds
* Ability to work in a fast-paced, continually changing environment
* Ability to respond appropriately to shifting priorities
* Ability to prioritize work assignments
* Consistently exceeds quality and productivity standards, including accuracy in patient registrations and scheduling as well as customer service expectations
* Demonstrates knowledge and understanding of organizational policies and procedures
* Technical proficiency in basic computer skills and applications suca as Microsoft Office and Outlook
* Ability to work independently and in a team setting
*** Knowledge/ Skills/ Abilities:
**** 6 months of previous HHS experience
* Associate Degree (Healthcare or Business concentration preferred) or 2 years of customer service experience in similar clinic/ambulatory healthcare environment
* Certification from   + HFMA OR  + NAHAM OR  + HBI Patient Access Certification
* Experience with Electronic Health Records (EHR) – Epic experience preferred
* Understanding of medical terminology
* Experience with different payers/insurance requirements
* Bilingual fluency in English/Spanish or English/Somali or other languages including ASL (not required)
** QUALIFICATIONS*
* **
* Minimum Qualifications:

**** High School Diploma or equivalent
* At least one year of experience in related field and/or six months of medical clerk experience
* One year of customer service experience

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