HR​/ER Specialist - Call Center Operations

HR/ER Specialist - Call Center Operations

Premier Disability Services, LLC is seeking an experienced HR/ER Specialist to join our Call Center Operations team.

Position Summary: As the HR Operations Specialist (Employee Relations), you will serve as a dedicated partner to Operations, Facilities, IT and Finance—delivering high‑touch, customer‑centric people services across the entire employee lifecycle. In our fast‑paced, high‑volume environment, you’ll orchestrate seamless onboarding and offboarding experiences, manage workspace and asset readiness, and provide proactive support for accommodations, compliance and performance initiatives, ensuring small issues do not become large ones.

• Serve as the first point‑of‑contact for employees and partner with HR Shared Services to submit all people‑transactions (hires, terminations, transfers, compensation, etc.) using the correct systems and processes.
• Improve onboarding/offboarding processes using checklists and ensuring timely completion of policy acknowledgments, benefits enrollment, equipment returns, annual compliance training, etc.
• Partner with IB Recruiting/Finance to review and create regular staffing reports to help reconcile headcount, turnover, and attendance.
• Work with IB HR and leadership to resolve employment matters, including performance management issues, employee complaints/investigations, and implementation of company‑wide people activities such as hiring, training, employee surveys, performance reviews, goal setting, and policy changes.
• Serve as the first point‑of‑contact for employee complaints, policy questions, and ADA/FMLA/accommodation requests.
• Partner with leaders and IB HR to investigate concerns, recommend risk‑mitigation strategies, and document outcomes.
• Track performance‑management cases and follow through on corrective‑action plans and follow‑ups.
• Collaborate with IT to manage seating charts and asset collection for new hires and departing employees.
• Assist leadership with organization‑wide projects (e.g., All‑Hands events) and additional ad‑hoc tasks as needed.

• 2–4 years HR generalist experience; 6+ years overall HR experience, ideally supporting a call‑center or high‑volume environment.
• Excellent written and verbal communication; proven ability to partner with leaders and employees.
• A proactive, solutions‑oriented mindset and commitment to continuous‑process improvement.
• Strong problem‑solving skills and ability to manage competing priorities with urgency.
• Bachelor’s degree in HR or related field preferred; PHR/SPHR or SHRM‑CP/SCP certification a plus.
• Strong computer skills, familiarity with Google Workplace products.
• Strong interpersonal skills, high level of professionalism and integrity.
• Exceptional organizational skills and attention to detail.

Our comprehensive benefits package supports your health and well‑being and includes medical, dental, and vision insurance; flexible spending accounts (FSA) for medical and dependent care; short‑term and long‑term disability; life and AD&D; a 401(k) retirement plan with company match; paid time off (PTO) and holidays; commuter benefits;
Employee Assistance Program (EAP) and well‑being coaching; and voluntary benefits such as home, auto, and pet insurance and discounted legal and financial services.

Internet Brands and its wholly‑owned affiliates are an equal opportunity employer.