Club Manager

Job Overview

Join Baseline Fitness as a Club Manager
. Report to the District Manager. Full‑time, supervisory role. Responsible for overseeing gym operations to ensure a positive member experience and financial success.

• Recruit, hire, train, schedule, and supervise team members.
• Oversee front‑desk customer service and ensure a great experience at all times.
• Conduct gym tours, handle member service issues, and perform all front desk related tasks.
• Provide support for team members and club members.
• Create and maintain a positive image for the club.
• Coach and counsel performance to meet company standards.
• Ensure prompt opening and closing of the gym.
• Ensure staff are aware of and trained on all current marketing promotions.
• Finish the manager portion of onboarding, in Paycom, for all new hires.
• Ensure the club is open and staffed during all hours of business.
• Implement and adhere to all company policies and procedures.
• Order supplies and track inventory.

• Customer Service: communicate and interact with customers, coworkers, and the public to exceed their wants and needs.
• Listening: actively listen, empathize, and work together to solve the problem.
• Problem Solving: recognize and define problems, analyze information, encourage alternative solutions, and plan to resolve situations.
• Diplomacy: demonstrate tact and skill in all interactions while using appropriate behavior and language.
• Communication: maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and prevent misunderstandings.

• Honesty and good work ethic.
• At least 1 year of equivalent managerial experience.
• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Must be able to lift to 50 lbs. less than 30% of the time.

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Vision insurance