Authorized Service Agents; ASA) Manager

Marmon Food service Technologies, Inc. As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

Though you may not know us by name, you’ve most likely enjoyed meals and refreshments supported by our industry-leading brand portfolio. For decades, we’ve designed and manufactured food service equipment for some of the world’s biggest, most recognized consumer brands. We are driven to innovate with a clear purpose in mind: revolutionizing the future of food service. Guided by our commitment to Doing Things That Matter, Leading at Every Level, and Winning a Better Way, we focus on delivering meaningful impact for our customers, our communities, and each other.

This position ensures field service operates as a disciplined, high-quality extension of the Aftermarket Service Delivery Model - delivering consistent, first-time fix outcomes that protect customer uptime while controlling cost to serve. This role creates value by enforcing certified capability, standardized execution, and diagnostic-driven field work - eliminating variability, preventing repeat visits, and ensuring every dispatch reinforces (not undermines) end-to-end ownership and customer experience.

Through strong governance, performance management, and cross-functional alignment with Support, Warranty, Training, and Engineering, the ASA Manager converts field execution into a scalable, data-informed capability - reducing repeat demand, improving service quality, and strengthening the closed-loop learning system across the entire aftermarket operation.

Role Summary The Authorized Service Agents (ASA) Manager is responsible for governing, enabling, and continuously improving field service execution through a network of certified service partners. This role ensures that field work is delivered as a controlled, high-quality extension of the Aftermarket Service Delivery Model - driving first-time fix, reducing repeat visits, and ensuring alignment with warranty, diagnostics, and service standards.

This leader ensures that Authorized Service Agents operate within defined certification, diagnostic, and policy frameworks - balancing customer uptime, service quality, and cost discipline. The ASA Manager protects brand integrity and scalability by eliminating execution variability, enforcing accountability, and ensuring field service reinforces - not undermines - the end-to-end service system.