Quality Assurance Analyst III

Position: Quality Assurance Analyst III (US)
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*
* Work Location:

** Brooklyn Park, Minnesota, États-Unis d'Amérique
*
* Hours:

** 40
* * Pay Details:
** 33.00 - 49.50 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
** Line of Business:
** Gouvernance et Contrôles
*
* Job Description:

** The Quality Assurance Analyst III is responsible for ensuring overall service and/or department quality standards are met.

Monday - Friday 7:00 - 4:00 or 8:00 - 5:00, In office every Tuesday at 7000 Target Parkway North, Brooklyn Park, MN
** Depth & Scope:
*** Ensures adherence to set quality standards
* Provides leadership and direction to less experienced staff
* Leads and executes more complex projects to attain company and/or department objectives which require directing the work of others
* Identifies opportunities for process improvements to advance service quality and/or streamline functions
* Recommends and implements department training needs
* Maintains and develops expert knowledge of company and/or department systems; assists with system implementation/conversion and consults with management as needed
* Coordinates quality control and/or compliance activities
* Creates manuals, reports and documents and make updates as needed
* Participates in special projects and performs additional duties as assigned
* Develops, recommends, facilitates and/or coordinates Employee training
* Monitors Employee and/or division performance to ensure compliance with department and/or company standards
* Contributes to a positive, ethical and respectful working environment and communicates openly with others
* Models company culture internally and externally
* Participates in meetings and coaching sessions
* Keeps staff informed of any procedural changes or enhancements
* Provides support to department leadership in performing trend analysis, information gathering, performance feedback and related activities
** Preferred

Skills:

**
* ** FISERV experience**
* ** Experience with federal regulation with revolving credit
***
* Education & Experience:

*** Bachelors degree or progressive work experience in addition to experience below
* 5+ years related experience required
* Excellent written and verbal communication skills
* Proven time management and organizational skills
* Strong computer skills
* Must be able to work flexible hours, including possible evenings and weekends
* Proven problem solving skills
* Excellent interpersonal skills
* Proven ability to work as an active participant in a team as well as…