Retail Rescue Specialist

Retail Rescue Specialist – Second Harvest Heartland

Second Harvest Heartland is pleased to offer the Retail Rescue Specialist position. The role is based in a remote setting with 1–2 in‑office days per week. It is a full‑time, 40‑hour work week, and the position is exempt under the FSLA.

$58,000.00 – $61,000.00 per year, based on skills and experience.

The Retail Rescue Specialist secures donated food from retailers by directly engaging retail partners and facilitating relationships between retailers and partner agencies. The Specialist works to maximize donations and program participation by stewarding Food Rescue donors while maintaining program standards.

• Collaborate with the Retail Rescue Manager and team members to increase donor program participation.
• Call on multiple donor sites per week to engage retail staff members.
• Solicit food and related products through contact with donors.
• Assist in soliciting prospective donors.
• Prepare and analyze Pivot Table reports and charts.
• Manage donor and agency contact information in multiple databases; develop and execute annual donor stewardship plans with support of the Food Rescue Manager.
• Maintain active communication with internal partners to identify potential issues and opportunities for improvement.
• Provide onsite training for store employees participating in the Food Rescue Program.
• Respond with urgency to issues, conflict resolution, problem solving, questions, and requests to foster a trusted partnership.
• Inform manager of any problems or unresolved matters in a timely manner.

• Facilitate Food Rescue agency partnerships with retailers.
• Provide training and follow‑up support as required by program expectations and agency or retailer requests.
• Work collaboratively with Agency Relations to support partner agencies with their Food Rescue program.
• Provide materials and training for all agency partners to execute and expand their Food Rescue program.
• Respond with urgency to questions and concerns to foster a trusted partnership.

• We Deliver
  :
  We use our head and heart to make decisions, making the best use of donor dollars to achieve results safely and reliably.
• We Lead with Our Hearts
  :
  We keep our neighbors, partners, and teams at the center of our work, seeking to understand and anticipate their needs.
• We Are All In This Together
  :
  We collaborate internally and externally, communicate openly, seek feedback, and share knowledge.
• We Innovate
  :
  We embrace change and commit to continuous improvement for ourselves and our work.
• We Believe Our Differences Make Us Stronger
  :
  We are curious about and embrace cultural differences, building teams that reflect our community.

• All relevant experience, including work, education, transferable skills, and military experience will be considered.
• Self‑starter who can work independently and efficiently under minimal supervision, with excellent attention to detail and follow‑through.
• Experience in account management and marketing.
• Ability to travel to perform food solicitation duties, including overnight travel.
• Ability to navigate Second Harvest Heartland’s 59‑county service area.
• Ability to perform detailed record‑keeping related to donations and strategic planning.
• Presentation / public speaking skills.
• Excellent customer service skills.
• Knowledge of warehouse safety, food, and product handling.
• Intermediate skill level with Microsoft Office, Office 365, and ability to learn other computer software programs.
• Experience and/or willingness to interact appropriately with culturally diverse individuals and communities.
• Excellent oral and written English communication skills.
• Excellent problem‑solving and planning skills.
• Ability to work cooperatively with other staff and volunteers.
• Ability to follow written and verbal instructions with minimal supervision.
• Valid driver’s license, safe driving record, personal vehicle insurance, and ability to be insured by Second Harvest Heartland.
• Ability to use personal vehicle for Second Harvest Heartland business.

• Whole Body ROM – N/A
• Walking – x
• Operate Motor Vehicle – x
• Upper extremity ROM – x
• Twis…