Home Care Agency - Scheduling Coordinator; Russian​/Spanish​/Creole and English

Job Title

YELM US Associates is the administrative division supporting our licensed home care agencies, Ultimate Care and Swift Home Care.

Compensation: $27.00-$28.00 plus per hour, based on relevant experience.

Location:

2169 86th Street, 2nd Floor, Brooklyn, NY 11214 (Bay Ridge)

Schedule:

Monday-Friday 9:00AM-5:00PM Onsite (Overtime available to staff cases)

Responsibilities:

We are looking for individuals with both home care coordination experience and are bilingual (Russian/Spanish/Creole and English).

• Coordinate and schedule home care services based on clients' needs, preferences, and caregiver availability.
• Assign caregivers based on skills, client compatibility, and availability, ensuring consistent and long-term placements.
• Manage a high volume of incoming calls, addressing inquiries and resolving issues promptly.
• Adapt quickly to scheduling changes caused by callouts, emergencies, or updated client needs.
• Maintain accurate and up-to-date scheduling records using HHA eXchange.
• Perform daily attendance tracking and follow up on EVV submissions or caregiver timesheets.
• Review and document temporary orders daily.
• Call existing patients monthly and document communication using internal templates.
• Mediate between caregivers, clients, and healthcare professionals to ensure clear communication and efficient service delivery.
• Provide general administrative support including answering phones, updating reports, and maintaining.

Qualifications:

• Prior home care Coordination experience (staffing cases), must be bilingual in Russian/Spanish/Creole and English
• Proficiency with HHA eXchange or similar scheduling platforms is a plus.
• Ability to demonstrate patience, care, and empathy.
• Excellent phone etiquette and communication skills.
• Must be comfortable working in a fast-paced, team-oriented environment.