Service Delivery Coordinator

Service Delivery Coordinator

Revivn is a profitable and rapidly growing company that helps enterprises manage their technology through our end of life software platform. We take electronic recycling one step further by repurposing hardware that still has remaining life and providing it to people who lack dedicated computer access and make it more affordable for people who may not be able to purchase new technology.

Working with companies like Instacart, Adobe, Block, Etsy, Justworks, and Teach for America, we are changing the way companies view used technology with a new model that focuses on repurposing instead of recycling.

We're looking for a Service Delivery Coordinator to join our new Customer Experience team. This role keeps our day-to-day pickups moving and owns our onsite services from first customer call to final confirmation. Onsite services include serialization, shredding, server and data-center decommissions, white glove moves, and any job that needs a team on site.

Part of the job is coordinating and scheduling projects with our largest enterprise customers to elevate their experience with Revivn. This includes assigning the best partners and handling exceptions. The other part is customer-facing. When a customer needs an on-site project, you scope it with them, plan it with our partners, and run it through to completion. This will include travel to partner sites around the domestic US.

You are the one person the customer and our account team can count on to know where the job stands.

Please note this role is based on-site at our Brooklyn Navy Yard office with Remote Wednesdays.

Onsite Services and Project Management

• Own each onsite project end to end: scope, schedule, partner assignment, site requirements, day-of execution, and closeout
• Join customer calls to scope the work. Confirm locations, device counts, equipment, building rules, timelines, and what the customer expects to receive at the end.
• Collect what the site needs before the job, not the day of: COIs, building access and loading dock details, union requirements, crew names, and access or ticket numbers.
• Build and share a clear plan for each project, and keep the customer, account manager, and partners updated as it moves.
• Be on site or on call during larger projects to solve problems in real time.
• Confirm completion with the customer and hand off what was collected so reporting, billing, and earnings can close.

Pickup Coordination

• Schedule and manage domestic pickups in our logistics platform, including partner assignment, appointments, and freight handoffs.
• Monitor active pickups and shipments and catch exceptions early: no-shows, missed windows, short trucks, and scope changes.
• Give our Customer Experience Associate fast, accurate answers on pickup status, ETAs, and next steps so customers get updates without waiting on a chain of messages.
• Escalate delays, service failures, and safety concerns to the right partner or teammate quickly.

Partner and Vendor Coordination

• Work day to day with our regional logistics partners and specialized vendors: quotes, scheduling, site requirements, and performance.
• Track partner reliability, cost, and on-time performance, and flag recurring issues.
• Keep vendor records current, including COIs, onboarding documents, and price lists.

Data, Reporting, and Process

• Keep pickup and project data accurate across our logistics platform, customer app, and internal tools.
• Report on pickup and project performance: on-time rate, time from request to scheduled, partner failures, and cost per job.
• Document how onsite jobs run so each one is easier than the last, and use AI tools such as Claude and ChatGPT to automate repeatable work.

Required

• 2+ years of experience in…