Engagement Specialist, Intermediate; IKC

Posting Date

01/13/ Northern Blvd Fl 2,Long Island City,New York,,United States of America

At DaVita IKC, engagement is everything. As an Engagement Specialist, you’ll be the first point of contact for patients—onboarding, scheduling, and keeping them connected through high-volume, relationship-focused outreach. This role is perfect for someone organized, motivated, and skilled at building trust while helping patients navigate their healthcare journey. The Engagement Specialist is responsible for onboarding and appointment scheduling/facilitation for patients, in addition to ongoing engagement efforts such as updating patient concerns, verifying demographic information, collecting consents and supporting re-engagement efforts.

This position focuses largely on creating positive patient experiences from initial attribution and throughout ongoing scheduling processes, playing a critical role in driving patient engagement rates and Comprehensive Health Evaluation (CHE) scheduling rates. The teammate must be relationship-oriented and excel at building trust and rapport through high-volume outreach to patients via phone, and in some cases, in person. Success in this role includes strong motivational communication skills, including an ability to demonstrate active listening, influence and overcome objections, and ensure timely follow-through, in addition to organization & time management skills to organize outreach by urgency and importance.

This role is primarily patient-facing and includes communication to the rest of the care team as appropriate for unique patient concerns.

• Commute to multiple DaVita clinics and/or partner practices in NYC, Long Island and Paterson, NJ
• Commute to/from centrally posted location: 90 minutes
• Mileage reimbursed –
  reliable personal transportation required

• Work in clinics/partner practices (as required 3-5 days), remaining days remote
• Full-Time, Monday–Friday schedule
• Daily start time between 7:00–8:00 AM
• Must provide flexibility as needed to meet patient and clinic needs
• Remote work environment must include a quiet, private space with high-speed internet

• Facilitate CHE completion in nephrology offices, dialysis clinics, or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointments
• Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in person
• Welcome new patients to the program and collect any new concerns from existing patients; elevate to RN or Nurse Practitioner as appropriate
• Maintain accurate documentation and communicate patient updates to the care team
• Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement
• Organize outreach efforts by urgency and importance to maximize patient impact

• High School Diploma or GED required ;
  Associate’s or Bachelor’s Degree preferred
• 2+ years professional experience in customer service, patient-facing, or telephonic outreach roles preferred
• Prior healthcare experience preferred
• Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
• Strong verbal and written communication skills, active listening, and motivational engagement techniques
• Highly organized, with excellent time management and follow-through
• Ability to work both autonomously and collaboratively with care team members

• Directly impact patient care and engagement for complex chronic conditions
• Be part of a mission-driven, collaborative care team
• Opportunities for growth
• Supportive environment that values innovation, communication, and patient-centered care

Join our team and help patients navigate their care journey.

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k)…