Account Director, Healthcare; Immunology

FWD People is a full-service strategic marketing agency delivering meaningful and measurable results in the health and non‑profit sectors. We take pride in being our clients’ trusted strategic partner — staying ahead of the curve, and leveraging our expertise and foresight to help them navigate change and seize opportunities. We approach every challenge with a commitment to innovation, excellence, and empathy and we seek the same qualities in our leaders.

As a fast-growing, senior team, we’re excited to welcome more forward-thinking individuals who will help us drive growth, foster positive change within our client's industries, and have fun along the way. As Account Director you will work hand in hand with clients to cultivate and strengthen relationships, and deliver impactful, strategic work. Internally, you’ll provide strategic guidance, recommend compelling marketing solutions, and help ensure flawless implementation and delivery.

You’ll also be a part of our broader agency growth, contributing to business and process development. You have a strong background in healthcare marketing (preferably immunology) and are eager to learn new industries and grow with us.

• As the primary point of contact for senior clients and the internal leader of projects, you’ll be responsible for the successful delivery of numerous fast‑paced projects across 1-2 key accounts exceeding $2M yearly.

• Operate as both a strategic client partner and a project manager, overseeing project budgets and staffing plans, proactively identifying and addressing any budgetary concerns and resource challenges.

• Oversee and guide the day‑to‑day activities of account managers, and cross‑functional project teams, ensuring they are delivering high‑quality assets and deliverables that are aligned with project goals and client expectations.

• Establish strong relationships and an in-depth understanding of our clients and their industries, client competitors’ strategies, and market conditions, and leverage this understanding to guide the internal teams’ efforts in collaboration with clients.

• Oversee quality control by reviewing and approving all assets before sharing with client and/or partners to ensure they meet brand standards, client expectations, and quality benchmarks, maintaining a high standard of excellence in all deliverables.

• Play a significant role in business development, seeking out new opportunities and areas for organic growth with your accounts, while also having involvement in developing proposals and new business pitches.

• Become a specialist in our clients’ Legal and Regulatory review processes, ensuring clean submissions with previous learnings applied.

• Provide mentorship and support across projects throughout each phase while having a roll‑up‑your‑sleeves mentality, ensuring clients are always supported.

• Contribute to agency best practice codification including process development and improvement.

• You have 10+ years of experience with a proven track record in account and project management roles. You’ve worked in a small‑mid‑sized agency environment, and you have at least 4 years of experience working with healthcare, diagnostics and/or biotech clients.

• You're a natural leader. You have experience working closely with executive teams and managing high‑level client relationships, while simultaneously driving and inspiring teams to successfully deliver multiple high‑value, fast‑paced projects.

• You have demonstrated the ability to develop, grow, and extend meaningful client relationships, with a track record of success in driving growth and new business initiatives.

• You anticipate and identify potential bumps and challenges before they arise, ensuring proactive solutions and smooth project execution.

• You have concise written and verbal communication skills across all mediums, internally and externally.

• You are passionate about growth, and are excited about continuously expanding your skillsets and leading new initiatives.

• You’re a self‑motivated team player with a positive attitude, strong soft skills, and an entrepreneurial approach to problem solving in a fluid environment.

We…