Resident Relocation Coordinator Brooklyn, NY

Resident Relocation Coordinator - (Brooklyn, NY)

The Resident Relocation Coordinator is a key member of the Relocation team. The Resident Relocation Coordinator is responsible for overseeing the daily relocation tasks required at multiple sites while working closely with residents to prepare and assist them with all required relocation activities. The position involves regular communication with clients, managing third-party vendors, including cleaners, moving and pest control companies, and data collection and tracking.

A positive attitude and a solutions-based approach are expected when providing relocation services to clients and residents. The Resident Relocation Coordinator represents HOU at company events and helps move our mission and reputation forward.

Responsibilities include conducting site setup activities, participating in surveying residents to understand their relocation needs, taking an inventory of tenant belongings and furniture, facilitating resident and community meetings, preparing and distributing notices to affected households, providing relocation counseling and assistance, implementing relocation policies, serving as a liaison between HOU, property management, clients, and residents, providing weekly and monthly reports, updating and maintaining relocation files, creating agendas for weekly relocation meetings, conducting pre-inspection of units, notifying residents of the move-in date, checking in with residents before moving, providing packing supplies and assistance, assisting with utility disconnection and reconnection, scheduling, coordinating and supervising moves, working closely with construction, property management, development, and moving contractors, implementing procedures for minimizing resident property damage, interfacing with residents' families, friends, or social services providers, serving as an HOU representative to local, state, federal, housing agencies, and community groups, participating in supervision and site meetings, ensuring relocation files contain required documentation, completing all tasks identified in the site work plan, and performing other duties as assigned.

Qualifications include a Bachelor's Degree, experience in relocation services, social services, customer service, or other similar fields, excellent customer service, interpersonal, verbal, and written communication skills, ability to work with diverse populations, multitasking and prioritizing responsibilities, ability to lift up to 20 lbs, work in adverse weather conditions, and stand for extended periods of time, ability to walk up to 4 miles per day and ascend up to four flights of stairs at a time, ability to work some evenings and Saturdays, self-directed and able to work independently, propensity to learn and take on more tasks or responsibilities, knowledge of Microsoft Office and Google Suite as well as database applications, creative problem-solving, excellent organizational skills, ability to pass a pre-employment criminal background screen, reliable transportation, and valid driver's license.

The ideal Resident Relocation Coordinator will possess a high degree of empathy, organized and detail-oriented with the ability to prioritize multiple requests, flexibility and adaptability as challenging situations arise, ability to maintain a calm atmosphere under pressure and stressful situations, willingness to learn and receive feedback, and diversity and cultural competency.

EEO Statement:
We are an equal opportunity employer and equal opportunity housing provider. We do not discriminate on the basis of race, color, religion, sex, disability, familial status, or national origin.