Community Support Supervisor

Community Support Supervisor

The Community Support Supervisor (CSS) is responsible for the leadership and daily operations of the Day Habilitation Program(s) that provide support to people with Intellectual and Developmental Disabilities (IDD). The CSS facilitates person-centered planning, coordinates individualized services, and supervises Direct Support Professionals (DSP) to ensure high-quality service delivery. The CSS promotes independence and community inclusion for individuals served while ensuring compliance with New York State regulations and agency policies.

Essential Functions and

Key Responsibilities:

• Oversee Day Habilitation Program services to ensure support is person-centered, respectful, and aligned with each person’s goals, preferences, and strengths.
• Promote choice, independence, self-determination, and meaningful community participation for people supported.
• Ensure daily programming supports skill development, social connections, employment readiness, and overall well-being.
• Develop, implement, and monitor individualized habilitation plans in accordance with OPWDD regulations and person-centered planning standards.
• Collaborate and clearly communicate with supported people, families, service coordinators, and community partners to ensure coordinated, responsive support.
• Hire, supervise, evaluate, and develop Direct Support Professionals (DSPs) to deliver high-quality, person-centered services.
• Ensure staffing patterns support individualized services and comply with OPWDD requirements.
• Provide direct support or program coverage when necessary.
• Ensure compliance with OPWDD regulations, HCBS Waiver requirements, and agency policies.
• Maintain oversight of health, safety, and emergency procedures.
• Ensure accurate, timely, and person-centered documentation of services and support.
• Develop and maintain community-based and volunteer opportunities aligned with people’s interests.
• Consistently maximize enrollment and daily attendance across day services.
• Participate in required meetings, training, and agency initiatives.
• Travel to programs, community events, and meetings as needed.
• Follow incident reporting procedure as per OPWDD to prevent abuse and neglect.
• Perform other duties as assigned by Director of Community Services.

Qualifications:

• Bachelor’s degree in human service field;
  Master’s degree in human services related field preferred.
• Two years of supervisory experience.
• Experience working with the IDD population.
• Experience working in a Day Program preferred.
• Physical Requirements:
  
  Strength and endurance for tasks like lifting, transferring, and assisting with personal care (bathing, dressing). Ability to bend, crouch, kneel, and stand for long periods. Occasionally lift up to 50 lbs. Stamina for CPR, physical interventions, and driving/transporting clients with mobility needs, all while maintaining a safe environment and responding to emergencies.

Neu Spark PDS is committed to fostering a welcoming, inclusive, and respectful environment for our employees, contractors, and the diverse people and families we serve. We value diversity in our workplace because teams are stronger when people bring different perspectives and experiences. Neu Spark PDS does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other protected characteristic under applicable law.

All employees and contractors are responsible for maintaining a culture free from discrimination and harassment by treating others with empathy, kindness, and respect.