Route Scheduler​/Administrative Assistant

Route Scheduler/Administrative Assistant

Company: Gene Ptacek & Son Fire Equipment

Location: Brooklyn, OH

Job Summary: The Route Scheduler will coordinate technician schedules to ensure effective and efficient operation of the designated department.

Pay Range: $22.00/hr - $25.00/hr

• Contacts customers to schedule appointments.
• Reschedules cancellations in a timely and efficient manner.
• Efficient and accurate data entry of customer information into field service management software.
• Use of geography to develop daily routes for technicians to ensure a full schedule and limit travel time.
• Accepts credit card payments from customers.
• Assists with new projects as needed to accommodate business needs.
• Answering calls and assisting customers with scheduling needs in a courteous and professional manner.
• Processes and completes billing and other required paperwork in a timely manner and on a daily basis.
• Assists department supervisor in providing quotes to customers.
• Coordinates scheduling with other departments when needed.
• Other duties as assigned.

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with proven ability to prioritize.
• Basic math skills and experience working with different data types.
• Strong analytical and problem‑solving skills.
• Ability to function well in a high‑paced and at times stressful environment.
• Ability to work independently and as a team.
• Ability to multi‑task.
• Proficient with Microsoft Office Suite or related software.
• Proficient with basic office equipment.
• Regular and reliable attendance.

• High school diploma or equivalent.
• At least two years’ related life safety scheduling experience preferred.

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Must reside within a reasonable distance from the Brooklyn location and be willing to submit to a pre‑hire drug screen and background check.

Entry level

Full‑time

Management and Manufacturing