Lockbox Extractor Specialist

Location:

4910 Tiedeman Road, Brooklyn Ohio

Hours:

Monday
- Friday from 7:30am-4:00pm or 8:00am-4:30pmThere is a Numeric Data Entry Assessment and a Sorting Assessment as part of the onsite interview process. If a reasonable accommodation is needed, please see below on how to submit a request.

Job Summary The Lockbox Extractor is responsible for opening, preparing, and extracting incoming customer payment mail in a high-volume lockbox environment. This role also supports exception handling by accurately keying payment or remittance data when items cannot be processed through standard automated workflows. Attention to detail, efficiency, and the ability to work in a fast-paced production setting are essential to success.

Key Responsibilities Open and extract contents from incoming mail, including checks, remittance documents, and correspondence

Sort and batch payments and documents according to established procedures

Remove staples, paper clips, envelopes, and other obstructions to prepare items for imaging and processing

Review extracted items for completeness and accuracy

Identify and research exceptions such as missing, mismatched, damaged, or unreadable documents

Key payment and remittance data for exception items into designated systems with a high level of accuracy

Ensure keyed information aligns with source documents and meets quality standards

Escalate unresolved or non-standard exceptions per established guidelines

Meet daily production, accuracy, and quality benchmarks

Follow all security, confidentiality, and compliance requirements related to financial information

Maintain an organized work area and adhere to clean desk and mail handling policies

Collaborate with team members and leads to support workflow and operational goals

Required Qualifications High school diploma or equivalent

Strong attention to detail and accuracy

Ability to perform repetitive tasks and data entry for extended periods

Comfort working in a fast-paced, production-driven environment

Ability to follow written and verbal instructions

Basic computer and keyboarding skills

Dependable with a strong attendance record

Preferred Qualifications Previous experience in a lockbox, banking, mailroom, or payment processing environment

Prior data entry or exception keying experience

Experience handling checks or financial documents

Familiarity with quality metrics and production standards

Work Environment &

Physical Requirements Sitting or standing for extended periods

Repetitive hand, wrist, and keyboarding motions

Frequent handling of mail, paper documents, and envelopes

Ability to lift and move mail trays or bins as required

There is a Numeric Data Entry Assessment and a Sorting Assessment as part of the onsite interview process. If a reasonable accommodation is needed, please see below on how to submit a request.

COMPENSATION AND BENEFITS This position is eligible to earn a base hourly rate in the range of $18.00 - $23.08 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.

Please  for a list of benefits for which this position is eligible.

Key has implemented an approach to employee work spaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 11/30/2026 Key Corp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing