Client Services Manager

2 days ago Be among the first 25 applicants

This range is provided by Oliver Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$80,000.00/yr - $90,000.00/yr

Annual Bonus

Direct message the job poster from Oliver Inc.

Are you looking for a career that challenges you and gives you the opportunity to learn and grow every day?

Oliver Inc. is hiring! Our growing Company is looking for enthusiastic talents to partner with our customers for all their printing and packaging needs!

With more than 250 years of experience, multiple production facilities, and investment in state‑of‑the‑art technology with an emphasis on sustainability,
Oliver Inc
. offers speed,
consistency, and nimbleness as a one‑stop solution for all of your printing & packaging needs. At Oliver Inc
, our core values are part of the framework of our organization. We're passionate and enjoy our work! We value respect and focus on servicing our customers' needs by providing them with creative solutions that help build their brands. When you partner with Oliver, you partner with success.

Oliver Inc. is seeking a highly driven, customer‑focused Client Services Manager to lead our Client Services team while serving as a strategic partner to our valued clients. This role is ideal for an experienced professional who thrives at the intersection of customer success, account management, and operational excellence within the printing and packaging industry
.

As the primary point of contact between Oliver and our clients, you will be responsible for building long‑term, trusted relationships, understanding complex customer requirements, and ensuring the consistent delivery of high‑quality, on‑time solutions. You will collaborate cross‑functionally with Sales, Operations, Quality, and Production teams to drive customer satisfaction, retention, and account growth.

If you are a natural communicator, a hands‑on leader, and passionate about delivering exceptional customer experiences, we encourage you to apply.

As our Client Services Manager
, you will:

• Serve as the main liaison between Oliver Inc. and assigned clients, ensuring a best‑in‑class customer experience
• Lead, coach, and develop the Client Services and Sales Support teams to deliver consistent, high‑quality service
• Partner closely with Sales, Operations, and Quality to ensure customer expectations, specifications, and service levels are met or exceeded
• Maintain and grow relationships with both new and existing customers
  , acting as a trusted advisor
• Take a hands‑on leadership approach
  , directly managing key accounts independently or in collaboration with your team
• Identify opportunities to expand existing accounts and increase share of wallet through proactive, solution‑oriented engagement
• Provide actionable customer feedback to internal stakeholders to support continuous improvement
• Support the Sales organization with a customer‑centric, solutions‑driven mindset aligned to client goals and specifications

You are a strong fit for the Client Services Manager role if you bring:

• Extensive knowledge of printing and packaging processes
  , along with related technical and administrative functions
• 7–10 years of experience in client services, customer success, account management, or customer service (within the printing or packaging industry preferred)
• 2–3 years of people management experience
  , or a combination of leadership experience and formal management training
• Proven ability to handle sensitive customer situations, resolve complex issues, and communicate effectively with customers and internal teams
• Strong analytical, problem‑solving, and decision‑making skills in a fast‑paced manufacturing environment
• Excellent written and verbal communication skills, with the ability to present to customers and cross‑functional teams

• Make a Real Impact: You’ll play a critical role in shaping the client experience, influencing cross‑functional teams, and driving long‑term customer success within a respected industry leader.
• Collaborative, Team-First Culture: Work closely with Sales,…