CDD- EDD Quality Control Analyst

Location: 4910 Tiedeman Road, Brooklyn Ohio

The Quality Control (QC) Analyst, Financial Crimes Investigation (FCI) confirms the decisioning of investigations; affirming procedures were followed, ensuring the technical accuracy of the case per regulatory and Financial Crimes Enforcement Network (Fin Cen) guidance. This role is responsible for documenting feedback of investigations and escalating technical and procedural themes to management. The QC Analyst mentors others, while working independently and is recognized as a subject matter expert.

• Reviewing complex investigations worked by investigators and/or quality of reviews while verifying/validating customer information and transaction activity via internal and external systems, based on scenario or customer type.
• Demonstrate superior investigative/analytical skills while confirming the decisioning/outcome of an investigation/review (i.e. SAR or customer retention decision). Ensure the decisioning was well articulated with a supportable rationale while complying with departmental procedures.
• Demonstrate high degree of collaboration and partnering with the Lines of Business (LOB) to clarify and document risk factors associated with a client or banking relationship and/or resolve matters where the supporting documentation does not adequately describe risk associated with a client.
• Proactive in partnering and communicating with Compliance/LOB partners.
• Identify, elevate information stemming from analysis and review that appears to be conflicting or inconsistent with a customer's profile and ensure follow‑up occurs.
• Identify opportunities to improve the effectiveness and/or efficiency of policies, procedures and/or processes and make the appropriate recommendations to management, take part in implementation and drive towards completion.
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice.
• Complies with all Key Bank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.

• High School Diploma or GED (required)
• Bachelor's Degree in business administration, criminal justice, intelligence studies or other related field of study, or equivalent experience (preferred)

• 5+ years of investigative, relevant banking, customer contact and/or law enforcement experience (required) or
• 1+ years of direct investigative / QC experience with a bank (preferred)

• Relevant Certifications (i.e. Certified Anti Money Laundering Specialist - CAMS certification, Certified Fraud Examiner - CFE or other accredited related industry certification) (preferred)

• Working knowledge of practices and policies governing disclosure of information about the organization, its business activities, and employees; ability to apply this knowledge appropriately to diverse situations.
• Working knowledge of processes, tools and techniques for assessing and controlling an organization's exposure to risks of various kinds; ability to apply knowledge of risk management appropriately to diverse situations.
• Extensive experience with effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Work knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.
• Extensive experience understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
• Basic understanding of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations.
• Extensive experience with the criticality of getting things done in spite of current circumstances and the ability to utilize assigned resources and leverage back‑channel resources (individuals or teams)…