Associate Director-Financial Aid

• Department: Center for Student Success and Coaching-Brooklyn
• Campus: Brooklyn, New York
• Date Posted: 12/30/2025
• FLSA: Exempt
• Starting Date: As soon as possible
• Contact: Please submit an online application

Full/Part Time:
Full-Time

FLSA Classification:
Exempt

Reports To:

Deputy Director of Financial Aid Operations

The Center for Student Success & Coaching – Financial Aid Division at LIU provides integrated, cross-functional support across financial aid, academic registration, and student accounts. This position serves as a primary point of contact to deliver efficient, coordinated service and resolve student inquiries related to financial aid, registration, and college affordability.

The Associate Director of Financial Aid supports financial aid operations for all students and possesses comprehensive knowledge of Financial Aid, the Registrar, Student Accounting, Billing, and Cashiering functions.

• Serve as a financial aid processor for all grants, loans, and third-party billing in accordance with university financial aid structures and federal and state policy, including cashiering functions, payment plans, collection agreements, end-of-term deferrals, and the processing and certification of third-party billing documents.
• Support financial aid operations, including account management, file review, aid eligibility and packaging, verification, disbursement, payment plans, tuition remission, institutional aid administration, campus-based federal aid, and federal loan management.
• Provide high-quality customer service to support students and families, including in-person assistance focused on college affordability. Supervise and mentor LIU staff by setting goals and supporting ongoing professional development.
• Assist with financial aid functions in compliance with New York State Financial Aid Administrators Association (NYSFAAA) guidelines.
• Other duties as assigned.

• Leadership: the leader will have the ability to articulate and demonstrate the vision of LIU Division of Financial Aid. In addition, the leader will enhance others’ commitment to their work, motivate and engage employees through effective communication.
• Manage Change: the leaders will demonstrate support for innovation and for organizational changes needed to improve the organization’s effectiveness; initiating, sponsoring, and implementing organizational change; helping others to successfully manage organizational change.
• Customer Orientation: the leader will have the ability to demonstrate concern for satisfying one’s external and/or internal customers.
• Solution Focused: the leader will demonstrate a positive attitude and perspective while focusing division needs, tasks and goals.
• Accountability: Demonstrates responsibility for outcomes, compliance, and service standards across assigned functions.