Intake Coordinator

Job description

Join our rapidly growing home care company where growth and innovation are at the heart of everything we do. As a key member of our dynamic team, you'll be instrumental in our mission to deliver top-notch self-care solutions while experiencing unparalleled opportunities for professional development and advancement.

This job will be based in Brooklyn, NY.

Intake Coordinator must be fluent in both English and Spanish.

• Creating and managing patient profiles in our CRM.
• Collecting all necessary documents to complete referral process and updating CRM on status.
• Determining if the agency can safely service patient and referring proper long term or short-term care agency based on current insurance information.
• Ensure insurance information is accurate, verified and entered into CRM.
• Educating patients on alternate insurance plans as needed to obtain long term home care services.
• Ensure Intake Status is updated on a weekly basis.
• Responding to all potential new cases in a timely manner.
• Enter data for all new cases into appropriate places.
• Updating HHA exchange when authorizations from payors change and notify team.
• Act as liaison between patient and long term or short-term care program.
• Communicate with referral sources regarding staffing availability.
• All other duties assigned by supervisor.
• Complies with HIPAA code of conduct and regulations.

• Excellent communication abilities, including speaking, writing and active listening.
• English speaking.
• Fluent in Spanish required.
• Great customer service skills, including a personable and positive attitude.
• High typing speed and accuracy.
• Good computer skills, including basic troubleshooting and using word processing, spreadsheet, presentation and email software applications.
• Problem-solving, critical thinking and decision-making abilities.
• Ability to work independently with little-to-no supervision.
• Keen attention to detail.
• Team attitude.

Job Type: Full-time

Pay: $23.00 per hour

• English (Required)
• Spanish (Required)

• Monday to Friday

• Home care: 2 years (Required)
• Customer service: 2 years (Required)
• Intake Coordinator: 2 years (Required)

Brooklyn, NY (Required)

In person