Lockbox Application Analyst

Title

Lockbox Application Analyst

Brooklyn, OH (onsite)

12 months (potential for extension)

$30/hr on W2

This role will support multiple functions and processes within Lockbox in Payment and Deposit Operations, focusing primarily on working with Service and Support teams in procedure development, testing, and creating scripts for testing. Payment and Deposit Operations fosters a culture founded on accountability, teamwork, leadership, intellectual curiosity and a balanced foundation between work and personal life. As an analyst, you will develop industry expertise and detailed product knowledge, and drive execution of strategic initiatives.

• Create, edit, and test application and operational procedures for Lockbox Operations and Support.
• Write and execute test scripts for operational testing of applications in process improvement projects.
• Perform business analysis for payment and deposit applications as assigned; applications can include mainframe, PC, distributed systems, databases, and/or web-based applications.
• Mine data from primary and secondary sources often using complex joins across multiple datasets.
• Play a leadership role in providing ongoing production support within Payment and Deposit Operations applications and processes; act as first line of contact for user-reported inquiries and problems; perform problem reporting, tracking, resolution, root cause analysis and identification of preventative measures.
• Deliver high quality support and great service to our internal and external partners and clients.
• Actively participate and guide as it relates to Lockbox, and the associated applications/systems, process initiatives and projects.
• Translate business needs and requirements to Technology partners; translate technical material to the Loan, Payment, and Operational Services Process Areas and Lines of Business.

• Strong problem solving through ability to analyze qualitative, operational & financial data.
• Strong interpersonal, influencing and relationship building skills; able to work cross-functionally with a variety of personalities.
• Ability to concisely and effectively communicate with senior management.
• High degree of adaptability & intellectual curiosity, comfortable with ambiguity.
• Exceptional teamwork and collaboration.

• Bachelor’s Degree or equivalent experience, ideally 2+ years in an operational or support environment.
• Attention to detail in documenting and implementing requirements.
• Highly organized, detail-oriented with the ability to thoroughly analyze and resolve issues.
• Excellent written and verbal communication skills.
• Ability to effectively manage change.
• Ability to stay on top of task assignments.
• Strong decision-making and analytical skills.
• Ability to facilitate research and resolution of sometimes less-than-straight-forward issues.
• Strong aptitude for technology-based tools and databases (e.g., Excel, Access).
• Interest, willingness and ability to assimilate information quickly and succinctly.
• Works well in a team-based environment.

• 1-2 years of Operational Analyst experience.
• Technically savvy with Windows systems and software.
• Experience in Excel and Jira with an ability to manage large data sets, creating summary views using pivot tables, data graphs/visualization.

ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-owned company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development.

As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

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