Lead Operations Analyst; Deposit Operations Support

Location:

4910 Tiedeman Road, Brooklyn Ohio

The work schedule for this position is typically Monday - Friday 8:00 p.m.

- 4:30 a.m. EST. Selected person will also participate in weekend testing and validation rotation.

This role will support multiple functions and processes within Payment and Deposit Operations, focusing primarily on application and operational support. It is an After-Hours PDSS Analyst Position, responsible for ensuring operational continuity and support during non-standard hours across multiple critical areas, including ACH validation, CP4 VIP processing, Lockbox support, modernization projects, access control certifications, and process improvement initiatives. This role combines technical expertise with analytical skills to enhance efficiency, reduce errors, and strengthen client service reliability.

Payment and Deposit Operations foster a culture founded on accountability, teamwork, leadership, intellectual curiosity, and a balanced foundation between work and personal life.

• Performs business analysis for payment and deposit applications as assigned; applications can include mainframe, PC, distributed systems, databases, and/or web-based applications.
• Primary Operational Support of CP4, ACH, and Lockbox.
• Plays a leadership role in providing ongoing production support within Payment and Deposit Operations applications and processes; acts as first line of contact for user reported inquiries and problems; performs problem reporting, tracking, resolution, root cause analysis and identification of preventative measures.
• Delivering high quality support and great service to our internal/external partners and clients.
• Assists in identifying and implementing operational improvement concepts that generate measurable benefits across the organization (e.g., revenue, expense, client experience, etc.); further supports larger improvement projects.
• Assist in developing reporting and metrics to measure performance and effectiveness of operational processes.
• Demonstrate and maintain familiarity of industry trends and practices in operational areas, Risk Management, Compliance, and Operations.
• Translates business needs and requirements to Technology partners; translates technical material to the Loan, Payment, and Operational Services Process Areas and Lines of Business.
• Support all solutions for business critical operational or technology issues including operational impact, root cause analysis, cross business impact, and arrival at solutions; communicate clearly to end users and key stakeholders.
• Mine data from primary and secondary sources often use complex information across multiple datasets.
• Support projects that center around the completion of various tasks, including application changes, upgrades, issue remediation plans, 2nd and 3rd line of defense exams, etc.
• Leads and coordinates small projects and initiatives; provides subject matter expertise, business analysis and support for small to large scale projects, including but not limited to analyzing and defining scope and business requirements, identifying and resolving project issues, testing, implementing and supporting installations.
• Create test scripts, identify all requirements and plan testing to validate application effectiveness.
• Manage team Access Control Requests
• Conduct Audits on Access Control and Control Procedures.
• Create, edit, and catalog procedures and training documents.
• Complete testing and associated data analysis.
• Participate in weekend on-call rotation for Lockbox and support Lockbox Modernization projects, including 1:00 AM transition validations and queue/OXI error remediation.
• Partner and communicate with stakeholder groups to ensure workload is effectively prioritized, planned, and tracked to completion.
• Build relationships and communicate effectively with the Loan, Payment, and Operational Services Process Areas, Lines of Business, Key Technology, Vendors and other Support Partners.

More broadly, analysts are expected to display the following skills and competencies:

• Strong problem solving through ability to analyze qualitative, operational & financial data.
• Strong interpersonal, influencing and…