IT Support Technician

Description

This role resolves issues with computer hardware and software, provides end user training and education, builds, and rebuilds computers, and assists with overall operation of end user facing technology between two locations. Employees in this role create and manage access to networks, systems, and applications by creating or removing end user accounts, rights, and permissions. Help Desk Technicians work closely with other IT department personnel and technology owners to assist with tasks that require specific knowledge or expertise.

Help Desk Technicians balance creative and technical problem solving, customer service, teamwork and collaboration to ensure that personnel throughout the organization can access and utilize resources they need to perform their jobs. They will be working with hardware, imaging, wiping etc.

• Desktop
• Help desk
• Windows 10
• Troubleshooting
• Customer service
• Active directory
• Support
• Windows
• Hardware
• Imaging
• Phone support
• Ticketing system

• Desktop
• Help desk
• Windows 10
• Troubleshooting
• Customer service
• Active directory

• Must have experience with hardware break fix, imaging, wiping, etc.
• Must have Active Directory experience
• Experience with Azure, Intune, Microsoft applications a PLUS

Intermediate Level

This is a Contract to Hire position based out of Brooklyn, OH.

The pay range for this position is $26.00 – $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Brooklyn,OH.

This position is anticipated to close on Dec 13, 2025.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.