Head of Fraud Procedures & Control Enablement

Location:

4910 Tiedeman Road, Brooklyn Ohio

The Head of Fraud Procedures & Control Enablement is a senior leader within Fraud Solutions responsible for leading a team focused on the design, development and ongoing improvement of fraud operational procedures, process documentation and control execution. This leader will ensure business, regulatory, technology and policy changes are effectively translated into clear, sustainable and executable procedures and controls. The role is responsible for building a team that not only executes changes based on Line of Business direction, but also brings a strategic and continuous-improvement mindset to the work by proactively identifying process gaps, control weaknesses, operational inefficiencies and opportunities to simplify or strengthen the environment.

The role requires a strong combination of people leadership, fraud operations expertise, risk and control acumen, process improvement, technical writing and cross-functional influence.

• Lead, develop and manage a team of strategic procedure and control professionals responsible for supporting Enterprise Fraud Services (EFS)
• Establish clear expectations, priorities and quality standards for procedure development, control documentation and process improvement.
• Develop teammates who can move beyond documenting requirements to critically assess the process, challenge the current state and recommend a better approach.
• Create a culture of ownership, curiosity, accountability, partnership and continuous improvement.
• Manage workload, capacity, prioritization and delivery across competing business, regulatory, technology and risk initiatives.
• Coach teammates to operate as strategic partners to Fraud Operations and the broader EFS organization.

• Provide leadership and governance over development and maintenance of fraud procedures, job aids, decision matrices and other operational documentation.
• Translate complex business requirements, regulatory obligations, system functionality and risk expectations into clear, actionable frontline procedures.
• Ensure procedures balance regulatory and audit requirements with practical operational usability.
• Establish consistent standards for procedure design, documentation, review, approval and implementation.
• Partner with business owners to ensure procedure changes are effectively implemented and understood by impacted teams.

• Evaluate existing processes and procedures to identify gaps, unnecessary complexity, control weaknesses and opportunities for improved efficiency.
• Challenge existing processes constructively and recommend solutions that are more effective, controlled, scalable and sustainable.
• Partner with Fraud Risk, Compliance, Legal, Operations and other control partners to ensure procedure and process changes appropriately address regulatory, operational, client and fraud risk.
• Support remediation efforts, regulatory examinations, internal audit activities, compliance monitoring and other risk and control initiatives, as appropriate.
• Ensure changes to procedures and processes consider upstream and downstream control impacts.

• Build strong partnerships across Fraud Solutions, Operations, Risk, Compliance, Legal, Technology and other Lines of Business.
• Lead working sessions to identify issues, establish requirements, resolve barriers and drive decisions.
• Provide concise executive-level communication regarding issues, risk, recommendations, decisions required and progress.

• Demonstrated experience leading teams in a complex operational, risk, financial services or related environment.
• Strong people leadership skills with demonstrated ability to develop strategic thinkers and drive accountability.
• Significant experience with operational process design, procedure management, controls, change management or operational excellence.
• Strong analytical and problem-solving skills with the ability to assess complex processes, identify risk or inefficiency and develop actionable recommendations.
• Exceptional written communication skills with demonstrated ability to translate complex requirements into clear operational documentation.
• Strong executive communication and presentation skills.
• Demonstrated ability to lead through influence and work effectively across multiple functions and levels of an organization.
• Experience managing multiple priorities and…