Scheduling Specialist

Description

At Adapt Health we offer full-service home medical equipment and related services that empower patients to live their best lives – beyond the hospital and at home.

With supporting locations across the nation, Adapt Health is the vital link in the healthcare ecosystem that bridges the gap between patients, providers, and high-quality, compassionate care.

If you’re passionate about making a meaningful and lasting difference in the lives of patients, we invite you to explore a career with Adapt Health.

• Commitment to Our People – Support, Development, and Advancement Opportunities
• Competitive Compensation and Incentives
• Comprehensive Total Rewards & Benefits
• Industry-Leading Care & Innovation
• Responsible Environmental Stewardship

The Scheduling Specialist helps patients receive the equipment they need to breathe easier and live more comfortably s role coordinates deliveries, setups, and service visits for DME, PAP, and oxygen therapy, working closely with patients, physicians' offices, and field teams to ensure care arrives on time. The ideal candidate is organized, compassionate, and thrives in a fast-paced environment, with the opportunity to make a meaningful difference in patients' lives every day.

• Prioritize and expedite critical needs such as emergency oxygen deliveries, CPAP failures, and urgent replacements, including after-hours and weekend coverage when required.
• Schedule deliveries, setups, and multi-visit installations for DME, PAP, and oxygen equipment based on patient needs and technician availability.
• Arrange maintenance visits, equipment exchanges, compliance checks, and pickups of returned, discontinued, or recalled equipment in line with manufacturer requirements and care plans.
• Partner with physicians' offices, home health agencies, and hospital discharge planners to time equipment delivery with patient discharge and treatment plans.
• Confirm appointments, share delivery windows, communicate changes or delays, and answer scheduling questions with empathy and professionalism.
• Handle changes, cancellations, and rescheduling while resolving conflicts and optimizing daily routes and appointment slots.
• Use scheduling, route optimization, and patient management systems to keep records, delivery instructions, and appointment outcomes accurate and current.
• Prepare daily, weekly, and monthly scheduling reports and performance metrics for management.
• Follow scheduling protocols, support quality initiatives, protect patient confidentiality under HIPAA, complete required training, and comply with Adapt Health's Compliance Program.
• Perform other related duties as assigned.

• High school diploma or equivalent required
• Associate's degree in Business Administration, Healthcare Administration, or a related field preferred but not required
• One (1) year of experience in healthcare scheduling, customer service, or administrative support
• Experience with DME, PAP, patient care, and oxygen therapy is preferred but not required
• Excellent verbal and written communication skills, with professional phone manners
• Strong computer proficiency, ability to work with software systems to support the roles responsibilities
• Strong time management and multitasking skills, with the ability to manage competing priorities
• Work experience in a fast-paced environment
• Empathy, patience, and a commitment to exceptional customer service

• Physical Requirements: Each role has a unique set of physical demands and work environment(s) that an employee will encounter while performing the essential function of the job. Reasonable accommodations may be made to enable individuals with disability(s) to…