Front Desk Agent

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Cabot is a global developer and operator of world‑class golf destinations with a growing portfolio of six Cabot properties and four Cabot‑managed properties. The Cabot portfolio includes Cabot Cape Breton in Nova Scotia, Canada, Cabot Saint Lucia in the Caribbean, Cabot Revelstoke in British Columbia, Canada, Cabot Citrus Farms in the United States, Cabot Highlands in Scotland, and Cabot Bordeaux in France.

With extensive expertise in golf and hospitality management, Cabot also oversees the operations of several premier golf courses through its Cabot‑managed properties in the U.S., including Cascata Golf Club and Rio Secco Golf Club in Las Vegas, Nevada;
Grand Bear Golf Club in Saucier, Mississippi; and Chariot Run Golf Club in Laconia, Indiana. Cabot continues to cultivate a legacy of excellence, providing guests and homeowners with exclusive access to bespoke, destination‑inspired experiences and a commitment to exceptional service across its luxury residential and boutique resort offerings. Cabot Citrus Farms is Cabot’s first American property, set across 1,200 acres of pristine natural beauty in the Central‑West region of Florida.

The property features dramatic elevation changes, sandy soil, rolling hills, and a landscape ringed by sand pines, palmetto trees, and century‑old oak trees. With two 18‑hole golf courses, one 10‑hole course, an 11‑hole par‑3 course, and an unparalleled practice facility, Cabot Citrus Farms offers a golf adventure alongside luxury accommodations, real estate opportunities, elevated food and beverage experiences, and off‑course activities such as a Sport Club, fishing pond, sports courts, and a future Pool and Racquet Club.

As a Front Desk Agent, you are a key member of the Cabot Citrus Farms team and will be instrumental in building on Cabot’s legacy of world‑leading golf destinations. You are the first point of contact for guests, responsible for providing exceptional service and ensuring a seamless check‑in and check‑out experience. This role involves handling guest inquiries, managing reservations, and coordinating with other departments to enhance the guest experience.

The ideal candidate will have excellent communication skills, a friendly demeanor, and a commitment to maintaining Cabot’s high standards of hospitality.

• Tending to guests’ complaints and questions and providing exceptional customer service.
• Provide information about the resort, its amenities, and the local area.
• Explain resort policies and procedures to guests.
• Assist with activities including bookings, appointments, phone calls, and emails.
• Coordinate with the reservations and golf teams to handle overbooking situations.
• Verify that accurate room status information is maintained and effectively communicated.
• Communicate guest preferences and special occasions to relevant departments.
• Resolve guest problems quickly, efficiently, and courteously.
• Follow all cash‑handling, check‑cashing, and credit policies.
• Uphold the resort’s commitment to hospitality.
• Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
• Review daily front office work and activity reports generated by Night Audit.
• Review Front Office logbook and Guest feedback forms daily.
• Ensure that the front desk and reception area are kept clean and organized.
• Contribute to pre‑opening responsibilities, including other duties as assigned.
• Must be available to work a varied schedule as needed based on occupancy levels and department demands, including AM shifts, PM shifts, and weekends.

• Minimum 1 year of Front Desk experience; preferably at a high‑end resort.
• High school or equivalent education required – University degree or College diploma in Hospitality Management is an asset.
• Exceptional organizational skills and demonstrated ability to multi‑task and prioritize in a fast‑paced work environment.
• Must be self‑directed, motivated, and demonstrate exceptional customer service and interpersonal…