IT Support Analyst

Overview

IT Support Analyst role at Justrite Safety Group. Based in Brooksville, FL, the analyst provides outstanding technical support of computer systems and networking infrastructure. Serves as the first point of contact for users seeking technical assistance, supports business partners to exceed service levels, and works with IT staff to ensure operations align with enterprise goals.

• Primary responsibility for day-to-day operations for the IT Service Desk, including prioritization and troubleshooting of end user support tickets, root-cause analysis, and issue resolution. Ensure service delivery and customer satisfaction exceed published service level agreements and report key performance indicators to the management team.
• Provide end user support across all virtual and physical machines; maintain up-to-date hardware/software on end user machines and network hardware according to update schedule.
• Respond to customers via deskside, phone, email or MS Teams chat.
• Create and maintain standard work instructions related to end user computing, network configs and mappings.
• Monitor critical production processes and technologies that have high impact on business operations, in coordination with applicable service providers.
• Maintain company standards and assist with inventory management for software and hardware; manage license counts and compliance for tools including ERP and associated applications.
• Work well in a team as well as independently.
• Ability to lift up to 50 pounds.
• Occasional after-hours support as needed.

• BS in Information Technology, Systems/Network Administration, Computer Science, MIS or related field strongly preferred.
• Certifications such as CompTIA A+, Network+, or MCP are a strong plus.
• 4 to 5 years of hands-on experience in a fast-paced environment.
• Experience supporting on-site and remote users in a Windows-based environment for 1,000+ users.
• Knowledge of networking concepts:
  Directory Services (Windows AD, LDAP, O365), Systems (Windows, VMware, VDI, RDS), Internet Protocols (DNS, HTTP, SMTP, SSL).
• Experience with different network types (LAN, WAN, VPN) and Cisco switch configuration.
• Working knowledge of remote tools for supporting users via Remote Desktop Services or VMware.
• Additional qualifications that could help: ability to image computers on site, ERP system knowledge, strong troubleshooting for Windows 10, VPN, Windows Server, Active Directory, MS Office, Exchange; ability to handle software licensing; strong customer service and clear communication; detail-oriented with good problem-solving skills.

The position offers a competitive base salary in the range of $65,000-$75,000. Actual base salary may vary based on location, experience, and performance. Eligible for an annual incentive plan based on business and financial targets.

Benefits include comprehensive medical, dental, and vision coverage, flexible hours/work options, 401(k) with company match, disability insurance, paid time off, personal days, and a wellness program.

Justrite Safety Group is a leader in the safety industry, offering opportunities to collaborate with top professionals, contribute to cutting-edge solutions, and grow professionally in a supportive environment.