Technology Enablement and Support Manager

Help protect one of Florida’s most vital resources - water - with a career at the Southwest Florida Water Management District (District).

The District is a government agency whose mission is to protect water resources, minimize flood risks, and ensure the public’s water needs are met. We serve a population of nearly 6 million people in west-central Florida as directed by state law.

Support the District’s Information Technology Bureau (ITB) by leading a forward-thinking, highly responsive, customer-focused technology support function in a fast-paced, collaborative, team-oriented operating model. As part of the ITB leadership team, the Manager, Technology Enablement and Support Services will directly oversee a team comprised of desktop support technicians and endpoint specialists, ensuring District staff have the modern digital workplace tools, training, and seamless support needed to perform their responsibilities efficiently.

This position operates within a modern mesh organizational framework working closely with the other section managers and reports directly to the Information Technology Bureau Chief. This opportunity provides the ability to make a meaningful impact across the organization by improving end‑user experience, driving touchless automation, strengthening device lifecycle management, and advancing automation and operational excellence through ITIL/ITSM practices. Key skills include strong leadership and team‑management abilities, excellent communication, a commitment to service quality, and proficiency in modern endpoint management technologies.

• Florida Retirement System (FRS) District Total Contribution 14.03%
• 9 paid holidays (+ 1 floating holiday)
• Generous vacation and sick leave
• Paid Parental Leave, including Maternity, Bonding and Family Supportive Work Program
• Medical and dental insurance (91- 97% District paid)
• Vision insurance
• Deferred Compensation Program
• Basic and voluntary life and AD&D insurance
• Long-term disability (District Paid)
• Prescription drug coverage & mail order program
• Health savings & flexible spending accounts
• Flexible schedule for work-life balance
• Legal and Identity Theft protection
• Wellness program
• Public service loan forgiveness qualified employer
• Tuition reimbursement ($5,250/year)
• State adoption benefit qualified employer
• Employee Assistance Program (EAP)
• Transfer in years of service for other public sector work – towards the FRS program and sick time

IT Manager 2 $ 90,270.00 - $

IT Manager 3 $ 95,580.00 - $

The starting salary range for the IT Manager position reflects the minimum to 50% of the compensation. The starting salary will be based on the education and experience of the successful candidate. The District conducts annual performance evaluations that may award applicable pay increases based on positive employee performance.

• Minimize and eliminate friction between District staff and the technologies required to perform their responsibilities by ensuring staff have the tools, training, and support needed to execute the District’s mission efficiently.
• Provide hands‑on leadership to an agile support team of 8-12 desktop support technicians and endpoint specialists, fostering a high‑performing, highly responsive service culture.
• Collaborate across the IT Bureau—specifically alongside Enterprise Infrastructure, App Dev & Data Architecture, and the Project Management Sections within the Information Technology Bureau to ensure new enterprise systems, updates, and databases transition seamlessly to end‑users with zero…