Asset Protection Operations Coach

Base Pay Range

$65,000.00/yr - $80,000.00/yr

• Drive sales by ensuring effective merchandise presentation, accurate pricing, proper signing, inventory level cleanliness, and assessing economic trends and community needs.
• Lead and develop teams effectively by teaching, training, and actively listening to associates, touring stores and providing feedback, touring to teach, communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising and company direction, introducing and leading company change efforts, providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively.
• Model and demonstrate exceptional customer service standards to store associates by following and demonstrating the One Best Way OBW service model, managing and supporting customer service initiatives for example store of the community and community outreach programs ensuring customer needs complaints and issues are successfully resolved, developing and implementing action plans to correct deficiencies and providing process improvement leadership to ensure a high quality customer experience.
• Provide supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties setting clear expectations providing associate recognition communicating expectations consistently and effectively ensuring awareness and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.
• Control the unexplained loss of merchandise and improve profitability by identifying and communicating performance goals and objectives, build accountability for policies and procedures, measure adherence to loss prevention policies and procedures, review variances to inventory reports, conduct operational and preinventory reviews, gather data audits results and monitor deficiency trends, identify improvement opportunities, communicate and work with managers and associates to determine corrections needed to inventory controls, influence the implementation and execution of control corrections, train managers and associates operational controls and processes in multiple stores deters, investigate and resolve violations of company policies and criminal activities by investigating alleged fraud and other alleged illegal activities.
• Conduct investigations relating to company operations and policies, gather evidence, take statements, write case reports and provide courtroom testimony as needed, partner in collaborative efforts with other investigative entities, monitor safety and risk controls within a facility by ensuring an effective safety program is in place, supervise safety team members, identify accident trends to develop and implement solutions to prevent accidents, observe workplaces practices and provide training to associates on accident prevention techniques, communicate plans to minimize accidents, oversee safety reviews and implement plans to improve workplace safety.
• Manage facility level training and execution of asset protection safety and claims and receiving procedures by reviewing the application of policies procedures compliance guidelines for example cold chain hazardous materials and operational controls, identify gaps in expectations, training needs, develop and deliver training as needed, manage claims and receiving operations by ensuring proper policies and procedures are followed, ensure the timely processing of claims for example damaged defective returned liquidated items and merchandise deliveries for example suppliers third party deliveries, provide direction for claims or receiving issues, maintain necessary documentation and reporting, coordinate completes and oversee job related activities and assignments by developing and maintaining relationships with key stakeholders supporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability for and measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning.
• Ensure compliance with company policies and procedures and support company mission values and standards of ethics and integrity by implementing related action plans utilizing and supporting the Open Door Policy and providing direction and guidance on applying these in executing business processes and practices, respect the Individual builds high performing teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and perform.
• Act with integrity, maintain and promote the highest standards of integrity ethics and compliance models the Walmart values to support and foster…