Commercial Service Department Manager
Listed on 2026-10-15
-
Management
Operations Management
Location:
Broomall, PA
Salary: $95,000.00 USD Annually - $ USD Annually
Description:
Our client is currently seeking a Commercial Service Department Manager for a full-time position.
The Role
We are a growing commercial HVAC and plumbing company seeking an experienced Commercial HVAC Service Manager to lead and develop our commercial service operations. This is an opportunity to build and scale a high-performing service department focused on operational excellence, technician development, customer satisfaction, and profitability.
The ideal candidate combines strong commercial HVAC technical expertise with proven leadership experience and a passion for developing people, improving processes, and delivering exceptional customer service.
Responsibilities- Lead, coach, mentor, and develop commercial HVAC service technicians.
- Manage daily commercial HVAC service operations and field activities.
- Coordinate with dispatch to ensure efficient technician scheduling and job assignments.
- Monitor technician productivity, service quality, callbacks, estimates, and overall performance.
- Build and maintain strong relationships with commercial customers.
- Ensure accurate job documentation and workflow management within Service Titan.
- Improve preventive maintenance programs and service delivery processes.
- Track and manage key performance indicators (KPIs), including revenue, gross margin, technician utilization, and customer satisfaction.
- Support recruiting, hiring, onboarding, and performance management initiatives.
- Develop and implement standard operating procedures (SOPs) and process improvements.
- Collaborate with company leadership to drive operational growth and scalability.
- Required
- Commercial HVAC service experience.
- Previous supervisory, leadership, or management experience within HVAC service operations.
- Strong diagnostic and troubleshooting skills for commercial HVAC systems.
- Experience leading and developing field service technicians.
- Excellent customer service, communication, and problem-solving skills.
- Experience using field service management software.
- Understanding of service department financial metrics, job costing, and operational performance.
- Valid driver's license.
- Preferred
- Service Titan experience.
- Experience managing commercial service departments.
- Knowledge of preventive maintenance programs and operational best practices.
- Experience implementing process improvements and performance initiatives.
- Medical Insurance
- 401(k) Retirement Plan
- Company-Paid Dental
- PTO / Vacation
- Vision & Prescription Coverage
- Paid Holidays
- Company-Paid Life Insurance
- Long-Term Disability
- HSA & FSA Options
- Employee Assistance Program
- Health Advocate & Employee Discounts
- Company Vehicle or Vehicle Allowance*
- Optional Supplemental & Voluntary Benefits
Company vehicle or vehicle allowance for eligible positions.
Benefits- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Contact:
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