Account Manager - Small Business

Welcome to Gallagher – a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses, communities, and individuals to thrive.

At Gallagher, you can build a career with our brokerage division, benefits and HR consulting division, or corporate team. Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence.

Future opportunity for an Account Manager position. While this role is not currently open, we are always looking to connect with talented professionals like yourself for upcoming opportunities.

We are seeking a Client Service Manager to join our growing team in our small business division who can deliver exceptional customer service.

• Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in a high quality and timely manner.
• Secure existing business and drive the sale of additional services and lines of coverage.
• Nurture relationships with your buyer in the client organization as well as with day‑to‑day client representatives.
• Guide your team members in addressing a client’s risk management needs through consultative conversations.
• Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development.
• Conduct periodic audits to ensure compliance standards and service levels are met.
• Maintain accurate client and policy data and documents within the Gallagher system.
• Use Gallagher’s technology to improve productivity and quality.
• Effectively manage multiple competing priorities.

• Develop professional relationships with internal and external partners.
• Utilize your resilient and adaptable mentality in the face of shifting priorities.
• Eagerness to collaborate with all Gallagher teams and employees.

• Bachelor’s degree with minimum 1+ years client service and/or claims management experience OR high school degree/GED with a minimum of 3+ years client service and/or claims management experience.
• Property and Casualty Insurance License.
• Proficiency in Microsoft Office.

We offer a competitive and comprehensive compensation package with a base salary range designed to reflect experience, education, and market factors. In addition to a strong salary, you’ll receive core benefits such as medical/dental/vision plans, life and accident insurance, 401(k) and Roth options, tax‑advantaged accounts, educational expense reimbursement, and paid parental leave. Additional benefits include digital mental health services, flexible work hours, training programs, the Gallagher Thrive program, charitable matching gift program, and more.

Gallagher believes all persons are entitled to equal employment opportunity and prohibits discrimination based on protected characteristics. We make reasonable accommodations for qualified individuals with disabilities. We foster an inclusive environment where diverse identities, experiences, and talents are celebrated.

Not Applicable

Full‑time

Sales and Business Development