Aircraft Maintenance Field Service Engineer; Avionics​/Electrical Systems

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Join to apply for the Aircraft Avionics/Electrical Field Service Engineer role at Honeywell

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As an Aircraft Avionics/Electrical Field Service Engineer and part of the Americas FSE team here at Honeywell, you will provide world class Avionics/Electrical technical support on-site at an OEM customer in Broomfield, Colorado, and other Business General Aviation (BGA) customers by driving satisfaction and effortless experience. You will investigate and resolve technical issues primarily serving the OEM customer, Service Centers, and other BGA customers by driving satisfaction and effortless experience.

In addition, you will provide electrical and/or mechanical technical support remotely on-site at OEM customer location as a member of our Aerospace Technical Support global network. This could be in the form of telephone, email, onsite visits, and HUB support as needed. You will also develop customer relationships to fully understand and support their technical support needs. You will drive organizational knowledge by capturing and sharing knowledge gained during the issue resolution process.

In this role, you will impact the efficiency, productivity, and safety of our customers' operations by providing exceptional technical support and service. You will provide onsite technical expertise for all Honeywell Avionics systems, on Pilatus aircrafts platforms (PC-12 and PC-24) and you will capture and reuse the knowledge gained through a knowledge management process. You will participate and/or lead continuous improvement projects that improve the customer experience.

You will report directly to our Sr Field Service Engineering Manager and work 100% at the Client site in Broomfield, CO.

• Must reside within 30-50 miles radius of Broomfield, CO

• Single point of contact/customer focal in providing technical support onsite at OEM customer facility, OEM Tech support team and Service Centers for all Honeywell avionics/electrical and/or mechanical product and system technical issues
• Support Pilatus initial aircraft delivery to operator and will provide comprehensive new airplane customer introductions that will accelerates the operator familiarity with Honeywell products/system leading to an increase of dispatch reliability for our customers
• Knowledgeable on all Honeywell Electrical/Avionics product/systems installed on the various platforms including working knowledge of aircraft components and systems as required by the assignment
• Specific platform working experience on Pilatus PC-12 and PC-24 aircrafts
• Provide remote avionics troubleshooting - Resolve complex technical issues regarding installation, maintenance, troubleshooting, repair, operation, modification, and certification of Honeywell Avionics equipment, such as EGPWS, Flight Management Systems, Autopilot, Displays, Integrated Avionics Systems (Primus EPIC, Primus APEX), Radios, TCAS, Radar, SATCOM, etc
• Provide direct troubleshooting assistance to the assigned OEM customer, Service Center personnel who maintain the PC-12 and Pc-24 fleet and other BGA and/or Airline Customers and responding real-time to customer technical inquiries via phone/email and on-site presence, as necessary
• Substantial BGA and/or Air Transport and Regional (ATR) experience, and knowledge
• Participate with Business Units to provide input regarding the planned effort to develop and deploy the support requirements for the Product, System and Services
• Route and escalate of technical and business issues within the support organization
• Exhibits sound independent judgment in assessing priorities, needs, and problem resolution
• Manage and document customer communications via SFDC and own case closure
• Analyze technical issues and determine corrective action plan
• Become prime Honeywell contact with Customer with regards to product reliability and maintainability for in-service aircraft
• Provide…