Director, Product & Merchandising Systems

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At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold.

You’re encouraged to break it and create something better.

We are seeking a Director of Product & Merchandising Systems to set the strategic direction and drive execution for our critical Product Lifecycle and Merchandising technology platforms. This leadership role requires a deep understanding of Product Design, Product Development, Product Lifecycle Management (PLM), and Global and Regional Merchandising processes, as well as an outstanding ability to collaborate with business partners and proven experience managing a team of Technical Product Owners.

This Director will be accountable for optimizing our systems to meet evolving business needs, improving user efficiency, driving platform adoption, and ensuring system capabilities directly support global commercial strategies.

• Be the primary technology leader responsible for partnering with Design, Product, and Merchandising teams to identify and translate business needs into effective and scalable system capabilities.
• Partner with business teams to drive continuous process modernization efforts across Product and Merchandising, eliminating process waste and driving operational agility.
• Define, champion, and measure Key Performance Indicators (KPIs) that translate system performance (e.g., process efficiency, data integrity) into demonstrable business impact and competitive advantage.
• Define, prioritize, and secure funding for the multi-year strategic roadmap across PLM, Merchandising, Digital Asset Management (DAM), and Product Master Data platforms, ensuring maximum Return on Investment (ROI).
• Oversee the operational health of major platforms (PLM, Merch Systems, DAM), including user management, system security compliance, requirements intake, backlog management, and issue triage and resolution.
• Establish strong relationships with peer technology leaders across Planning, Finance, ERP, reporting, and other related teams to ensure system roadmaps are fully aligned with company priorities and address major cross-functional challenges.
• Partner closely with the Product & Planning Domain Architect and Engineering leaders to ensure platform solutions are resilient, maintainable, and adhere to established enterprise standards and patterns.
• Lead, mentor, and coach a team of Technical Product Owners and Analysts, providing clear direction on prioritization, product management best practices, and career development.
• Drive operational excellence by defining and standardizing processes for backlog intake, sprint execution, and roadmap communication within the Product & Merchandising Systems team.
• Identify skill gaps and actively work to develop the team's technical acumen, business understanding, and leadership capacity.
• Serve as the senior point of escalation for high-impact system issues and cross-team conflict resolution. Proactively identify and manage critical delivery and platform risks.

• 10+ years of progressive experience in technology, including a minimum of 5 years dedicated to a Technical Product Owner or Product Manager role managing retail technology systems.
• 5+ years of formal experience managing direct reports (Technical Product Owners/Analysts) combined with extensive experience governing and maximizing value from strategic technology vendor and integrator relationships.
• Proven expertise in managing, implementing, or modernizing PLM and Global Merchandising systems within a large-scale retail organization, ideally specializing in footwear, apparel, or fashion products.
• Exceptional communication skills, with a track record of translating complex PLM and Merchandising business needs into clear technical roadmaps and…