VP Controls

When joining Elevations, you can expect to work for a company with:

• A leadership team that strives to make this the best place you’ve ever worked!
• A focus on supporting our employees’ mental, physical, and financial well‑being
• A commitment to diversity, equity, and inclusion recognized by the Denver Business Journal and Colorado Association of Realtors
• A highly engaged workforce devoted to innovation, continuous improvement, and collaboration
• A reputation for excellence, as evidenced by being a two‑time recipient of the Malcolm Baldrige National Quality Award
• A passion for consistently providing amazing experiences and creating raving fans

If you join our team, here are some of the perks you can expect:

• A competitive total rewards package with 4 weeks paid time off for full‑time employees, work anniversary paid time off, paid volunteer time off, and 12 paid holidays
• Comprehensive medical, dental, and vision plans with employer contributions to supercharge your Health Savings Account
• Up to a 4% match on 401(k) contributions
• Up to twelve weeks of fully paid parental leave
• An extensive Employee Assistance Program that provides personalized care options for your whole household
• Ample opportunity to learn, develop and grow with access to Linked In Learning, career and leadership development programs, job shadowing, a mentor program, and tuition reimbursement up to $5,250 per year
• Hybrid:
  Employees who are able to perform the essential functions of their jobs away from an Elevations location may do so with the expectation that they are onsite at least fifty percent of the time over a two‑week pay period.

The Vice President of Payments and Controls is responsible for the strategic leadership and oversight of key operational areas including Fraud Management, Payment Services, Card Claims, Document Management, Account Services, and Retail Controls. This role ensures that people, processes, and technology are optimized to support a secure, efficient, and member‑centric digital environment. The VP will lead cross‑functional teams, develop and execute policies and procedures aligned with enterprise risk appetite, and manage fraud detection and incident response systems.

This individual will collaborate across the organization to assess and mitigate enterprise risks, oversee vendor relationships, support financial planning, and drive continuous improvement across all functions. Additionally, the role includes responsibility for developing performance metrics, reporting to senior leadership and the board, and ensuring compliance with all applicable laws and regulations, including the Bank Secrecy Act (BSA).

• Lead the Payments and Controls programs by ensuring people, processes, and technology are optimized for a digital environment that balances member experience with fraud risk and loss mitigation.
• Provide strategic leadership and day‑to‑day oversight of cross‑functional teams, including career development, training, resource utilization, communications, engagement, and accountability.
• Design and implement policies, procedures, and monitoring systems that align with member relationship strategies and enterprise risk appetite.
• Manage fraud detection systems and initiate incident response processes to mitigate threats; analyze incidents and assess control effectiveness, reporting findings to Senior Leadership and the Board.
• Provide effective leadership to program staff in alignment with organizational strategies and expectations including career development, training, resource utilization, communications, engagement, accountability, and oversight.
• Analyze incidents and complete ongoing review of the effectiveness of existing controls and appropriately report on matters to Senior Leadership and the Board.
• Establish collaborative relationships with key business owners to assess and monitor mitigation plans for enterprise risks, ensuring risks are managed to acceptable levels.
• Oversee vendor relationships, including card processing partners, ensuring service levels and value delivery.
• Support budget and forecasting activities through invoice review, performance metrics, and service level…