Field Technician

Overview

One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

As a Viasat Field Technician you will install, maintain, repair and support voice and data satellite communication systems on offshore or land-based facilities. You will also prepare, dispatch, coordinate and support all aspects of the global customer field service requirements and provide a high level of customer engagement during system installations, commissioning, testing and maintenance on Viasat’s energy products and services for overseas, onshore and offshore customers.

• Perform customer support activities involving the service, installation and trouble-shooting/repair of stabilized satellite communications systems, Cisco VoIP telephony systems, Internet services, Intercom Systems, networking applications, and two-way radio systems on land rigs, land production sites, and offshore locations
• Provide technical support and resource to ensure delivery of service
• Ability to take job ownership throughout completion which includes:
  Time Sheets, Inventory Documentation, and Field Documentation
• Installation, commissioning, and maintenance of fixed and stabilized satellite systems, including configuration, test and fault findings of satellite modems, C, X, KU and KA Band RF units
• Provide assistance to other Field Technicians during the installation, commissioning and maintenance of fixed and stabilized satellite systems
• Act as liaison with clients and other groups within Viasat to ensure the timely delivery of service
• Align with all safety requirements implemented by employer, customers, facility owners or venders involved in the employee s daily tasks
• Ability to finish required paperwork accurately, legibly and obtain proper approvals from job site location management
• Communicate job progress to customers, Viasat Job Manager and Technical Service

• 2+ years  experience in radio frequency communications systems
• Previous experience installing, commissioning and fault finding with stabilized satellite systems and equipment
• Demonstrated ability to follow all safety requirements implemented by employer, customers, facility owners or vendors involved in the employee s daily task, including but not limited to, PEC/ISN, H2S, Water Egress, Lock Out/Tag Out, First Aid/CPR, Lifting, Fall Protection, Climbing Techniques and etc.
• Working knowledge of test Equipment - able to use a range of suitable test equipment including Spectrum Analyzers, Power Meters, Watt meters etc.
• Ability to install and fault find on typical radio maritime installations (LOS, VHF, UHF)
• Solid understanding of VSAT systems and related equipment as well as computer and IP Networking skills
• Proven ability to install, commission, and fault find VSAT systems and equipment
• Experience with and interest in commercial-grade satellite communications systems and Cisco networking equipment
• Validated experience in proper usage of a variety of hand tools
• Ability to meet both customer and company demands within a short time frame
• Demonstrated experience with Microsoft Word & Excel
• Proven experience in a customer service environment
• Solid verbal and written communication skills
• Active and valid US Passport AND TWIC Card or ability to obtain when administratively feasible
• Valid state driver license and good driving record
• Candidate must be available for on-call twenty-four (24) hour a day/seven (7) days a week, except for periods designated by the service supervisor
• Must be able to lift 75 lbs. and have the ability to climb structures as required on land and offshore, installing communication and antenna systems
• Associate s degree in Electronics, Engineering, Telecommunications or related technical field or equivalent work experience
• US Citizenship required
• Ability to travel up to 100% both domestic and international…