Patient Access Representative, Urgent Care Broussard Clinic

Patient Access Representative, Urgent Care Broussard Clinic

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Job Description

Responsible for accurately registering patients in EMR, validating patient information, verifying insurance coverage, collecting required payments and ensuring the patient's experience is best in class. Responsible for understanding and complying with state and federal regulations related to hospital registrations.

• Customer Service/Patient Flow
• Accurately and efficiently register patients in Epic; monitor and manage the flow of patients through the clinic and use initiative to ensure best-in-class experience.
• Monitors patient schedules and reviews accounts to determine financial responsibility and arrange payment plans; assists patients with access to government and community resources.
• Works closely with physicians, nurse practitioners and nursing staff to ensure referrals to other providers/services/facilities are completed in accordance with payer requirements in a timely manner.
• Facilitates patient access to information including MyChart access.
• Accurately update patient records as needed.
• Accurately enter and update charges as necessary.
• Clinic operations:
  Actively support clinic, hospital and health system initiatives related to improvement in day‑to‑day operations.
• Manage cash in accordance with established policies and procedures to ensure that payments are accurately credited to patients’ accounts and cash is maintained securely.
• Meet site collection goals.
• Performance Excellence:
  Actively support the organization’s performance excellence initiatives; perform duties in a manner that results in improved patient outcomes and patient satisfaction scores; support the organization’s culture of excellence and offer suggestions to improve patient experience and care environment; provide quality training and orientation for other team members when assigned.
• Other duties as assigned.

• Experience:
  
  6 months relevant experience (customer service, billing, registration, finance or accounting) in medical office, hospital setting or insurance office;
  Bachelor's degree substitutes for required experience.
• Education:
  
  High School or equivalent.
• Special skills:
  Professional demeanor, excellent customer service skills, ability to multi‑task, critical thinking, demonstrated computer literacy, ability to learn and demonstrate proficiency in Epic during the introductory period.

• Entry level

• Full‑time

• Health Care Provider
• Hospitals and Health Care

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