Office Manager

Office Manager - Exempt

As the heartbeat of our store, the Office Manager is an exciting leadership role where you get to inspire a fantastic team and keep our daily operations running smoothly! In this position, you will champion our company mission by guiding office and front-end personnel, managing supplies and equipment, and providing key support for HR and accounts receivable. You will collaborate closely with customers, store staff, and management to create a professional, welcoming environment while directly overseeing house account collections.

If you love using independent judgment to motivate others, solve problems, and deliver top-notch service, this dynamic leadership role is the perfect place to shine!

To be eligible for this position, the following must be able to be met with or without reasonable accommodations:

• Experience: At least 3 years of prior office support and management experience (High School diploma/GED required).

• Leadership: Able to effectively supervise, guide, and support office personnel.

• Adaptability: A master multi-tasker who has the ability to manage multiple projects, changing priorities, and tight deadlines.

• Communication: Clear, effective communication skills (both verbal and written, in-person and over the phone).

• Discretion: Able to maintain strict confidentiality and exercise sound judgment in all personnel and administrative matters.

• Detail-Oriented: Strong organizational skills with a sharp eye for detail.

• Physical Capability: Able to sit or stand for long periods and lift up to 20 lbs. Unassisted.

• Licenses and/or
  
  Certifications:
  
  Valid Drivers License

• Prior experience in similar retail office position
• Working knowledge of general bookkeeping processes
• Experience in Microsoft and Google Suites

The duties listed below are not intended nor should they be considered a complete list of responsibilities. Times may arise when additional responsibilities are given by management as business dictates.

Team Leadership

• Hire & Train: Interview, onboard, orientate and evaluate office and cashier staff.

• Manage Staff: Oversee daily work, scheduling, and corrective actions.

• Lead Meetings: Run office meetings to share corporate updates.

Daily Operations & Customer Service

• Support Floor: Assist cashiers with transactions and phone coverage.

• Resolve Issues: Handle customer concerns to ensure great service.

• Manage Supplies: Order office materials, tools, and uniforms.

Financial Management

• Handle Cash: Manage daily financial tasks and nightly deposits.

• Audit Reports: Run end-of-day reports and check cash variances.

• Month-End Math: Process reconciliations, adjustments, and checkbook balancing.

• Manage Accounts: Process payments and oversee customer collections.

• Bank Logistics: Coordinate register change orders and bank pickups.

HR & Compliance

• Update Records: Maintain employee info in the HRIS system.

• Verify Time: Review and edit staff timekeeping records.

• Partner with HR: Coordinate employee leaves, accommodations, and violations.

• Safety & Regulatory: Maintain OSHA logs, safety files, and PCI compliance.

Working Conditions

Primarily an indoor, climate-controlled office environment. However, occasional outdoor work is required based on business needs.

Reports To: Store Manager

Supervises: Cashier, Head Cashier, Credit Clerk, Office Assistant, Custodian and all other personnel classified in the office area within the store

FLSA Status: Exempt (Salary)

Job Type: Full Time

EEO Job Code: Administrative