Quality Manager

The Quality Manager serves as the quality leader responsible for establishing, governing, and continuously improving OSP’s Quality Management System (QMS) and Health & Safety Manual (HSM) across all districts, product lines, engineering functions, rental tool services, and downhole field operations. This role ensures organizational excellence through full compliance with API Q2, ISO standards, regulatory requirements, and customer expectations. The Quality Manager drives operational consistency, service quality, and a culture of continuous improvement throughout the enterprise.

• Serve as OSP’s primary authority for API Q2 certification, audit readiness, corrective action governance, and regulatory compliance.
• Promote a culture of quality, accountability, and integrity across all teams, districts, and service lines.

• Lead the implementation and continual improvement of the QMS to meet API Q2, ISO 9001, and customer-specific requirements.
• Ensure all operational processes—including design, engineering, assembly, manufacturing, service delivery, and field operations—are documented, controlled, and compliant.
• Create, maintain, and oversee management of procedures, work instructions, inspection standards, quality forms, and controlled records.
• Ensure organizational alignment to quality standards across all locations and functions.

• Lead the implementation and continual improvement of the HSM to meet API Q2, ISO 9001, and customer-specific requirements.
• Interface with Operations for management of operations personnel status in ISNetworld.
• Lead and maintain initiatives within the Behavior Based Safety (BBS) program for hazard identification, customer compliance, and safety initiative training.
• Lead safety training programs, including onboarding and ongoing employee education.
• Conduct risk assessments, job hazard analyses (JHA), and safety audits.
• Investigate incidents, accidents, and near misses; implement corrective actions.
• Ensure compliance with environmental regulations and reporting requirements.
• Promote a proactive safety culture focused on hazard prevention and employee engagement.

• Lead all internal and external audits, customer audits, supplier audits, and third-party assessments.
• Develop the annual audit plan and ensure timely execution across districts and departments.
• Serve as OSP’s subject matter expert during customer quality reviews and API audits.
• Ensure corrective and preventive actions (NCRs & IPCs) are effectively implemented, verified, and closed.

• Support project kickoff activities by establishing quality plans, inspection points, documentation requirements, and equipment verification criteria.
• Oversee quality oversight for critical equipment such as packers, rental tools, deepwater completion tools, and well intervention systems.
• Ensure FAT/SIT testing, verification records, and quality dossiers are accurate, complete, and delivered on schedule.
• Provide field quality support to ensure consistent, reliable service performance.

• Lead the company’s nonconformance and incident management process.
• Oversee root cause investigations using structured methodologies (5-Whys, Fishbone, FMEA, Fault Tree).
• Drive enterprise-level continuous improvement initiatives focused on reliability, tool performance, procedural adherence, and operational consistency.
• Partner closely with Engineering on design-for-quality improvements and elimination of recurring field failures.

• Lead supplier qualification, performance monitoring, and…