Customer Service Representative

Join to apply for the FT Customer Service Representative role at National Fitness Partners.

Full‑time:
Starting at $12.00 per hour.

Schedule:

10PM - 6AM. Hourly increases at 180 days, 1 year, and every 6 months after the first year based on anniversary date.

At National Fitness Partners, we transform lives through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgment Free fitness experience.

• We Are Accountable – Self‑starters who pursue excellence.
• We Are Driven – Problem solvers who deliver results.
• We Are Passionate – Positive energy with a real desire to help others.
• We Are Ambitious – Always learning and growing toward success.

We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!

• Growth opportunities – over 90% of our management team started as an entry‑level team member.
• Competitive pay and schedule hourly increases at 180 days, 1 year, and every 6 months after the first year based on anniversary date.
• Shift‑differentiate pay for select shifts.
• PTO for all employees.
• 401(k) retirement fund – employer match up to 4%.
• Health insurance options including health, dental, vision, family life insurance, and more.
• Basic life insurance and short‑term disability 100% company paid.
• Employee assistance program.
• Free employee Black Card Membership, including one free Black Card Membership for a direct family member.

• Answer phones in a friendly manner using information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point‑of‑sale system.
• Promote our unique fitness instruction classes (PE@PF) to our active members and new members.
• Provide a clean, sanitized and safe club environment.