Guest Service Agent

Location: Home2

Suites by Hilton Indianapolis Brownsburg

Brownsburg, IN

Job :3522

# of Openings:0

Join Our Team at the Home2

Suites Brownsburg, Indiana!

Home2

Suites Brownsburg is seeking a Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent.

Working at the Home2

Suites Brownsburg, Indianapolis, offers numerous benefits, including professional growth within the globally recognized Hilton brand, access to comprehensive training, and career development opportunities. Associates enjoy competitive wages, discounted hotel stays, and a supportive, team-oriented work environment. At Home2 Suites Indianapolis Brownsburg offers a great opportunity to be part of a brand-new hotel with a supportive and dynamic team. Our location puts you close to popular attractions like Lucas Oil Raceway, just five miles away, and the Hendricks County Fairgrounds, 12 miles away.

As a team member, you will enjoy flexible schedules, daily pay options, and a welcoming work environment. We also provide best-in-class benefits and employee incentives to ensure you feel valued and appreciated. If you are looking for a rewarding career with a great team, Home2 Suites Indianapolis Brownsburg is the perfect place to grow.

Working as a Part-Time Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk at the Home2

Suites Brownsburg offers a rewarding opportunity to be part of a dynamic hospitality team. The Part-Time Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk position allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.

• Exclusive Discounts:
  Hotel, food, and beverage savings for personal travel
• Professional Growth:
  Online training courses
• Additional Support:
  Employee Assistance Program, jury duty leave, bereavement leave, and more

• Guest Check-In and Check-Out:
  Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management:
  Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service:
  Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing:
  Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub:
  Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information:
  Offering details on hotel services, amenities, local attractions, and transportation options to help guests plan.
• Problem-Solving:
  Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records:
  Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services:
  Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security:
  Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious…