Senior Operations Manager

Senior Operations Manager

At Radial, our employees are at the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment, customer care and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together.

Radial, the leader in omnichannel commerce technologies and operations has an exciting opening for a Senior Operations Manager in Brownsburg, IN. Radial’s omnichannel solutions use cutting-edge technology and analytics to optimize the e-commerce end-to-end processes reducing costs for our customers while enhancing the consumer experience.

The Senior Manager reports directly to the Site Director and is a high-energy leader with the ability to direct a workforce in the fulfillment of orders for multiple clients. This includes managing inbound inventory, maintaining inventory, pick/ pack operations and outbound shipments. Radial services multiple clients that have various levels of inbound and outbound work depending on volume swings, requiring this position to have a strong understanding of labor management and forecasting.

• Lead and manage sites where revenue exceeds $20M
• Lead the day-to-day execution of Leader Standard Work, Daily Operating Model and other operations processes.
• Growth and development of future talent
• Lead and shape new initiatives to meet organizational goals Monitor the daily performance across all shifts and adjust, as needed to ensure KPIs are met.
• Ensure proper flow / management of work & distribution in order to hit daily client & cost targets.
• Communicate and collaborate cross-functionally to assist team to solve operational issues.
• Manage team to identify, prioritize, plan and implement process improvement opportunities.
• Train, mentor, and coach team members on appropriate productivity processes and procedures.
• Manage and drive employee engagement activities.
• Plans and oversees strategic, operational plans, and/or projects, of significance to the organization within the site operation.
• Establishes and implements short- and long-term organizational goals, objectives, strategic plans, policies, and operating procedures.
• Monitors and evaluates operational effectiveness, and effects changes required for improvement.

• Must possess high motivation, enthusiasm, and dedication to deliver results within strict time frames.
• 3PL required
• Ability to be flexible, as our fulfillment facility may operate in various shifts/hours, and as full week operations.
• Manage cross-functional teams to identify, prioritize, plan and implement process improvement opportunities.
• Ability to train, mentor, and coach associates, supervisors and managers on appropriate productivity processes and procedures.
• Ability to incorporate safety and ergonomic thought, while designing process and workflow.
• Ability to define problems through gathering data, establishing facts, and drawing valid conclusions to adjust the facility that operates in a constant flux.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form to meet the expectations of servicing our various clients in as cost-effective manner as possible.
• High level of communication skills, both verbal and written.
• Ability to maximize use of time, outstanding organizational skills.
• Maintain confidentiality of Radial, the clients and prospective clients, proprietary information, and intellectual property.
• Experience with Excel, Word and basic computer skills required to perform day to day duties.
• Bachelor’s degree preferred.
• Five+ years of managerial experience spanning inbound/outbound, inventory, quality management, warehousing, and distribution.
• Strong leadership and motivational skills, technical/business orientation and analytical skills should be a part of past experience.
• Ability to operate calmly under stress while driving continuous improvement.
• Must be available for…