Operations Supervisor; M

We are hiring for a new world!

We are the premier integrator, redefining client experiences through leading-edge technology, unrivaled service, and passionate people.

We are focused on bringing the power of technology to create new experiences in the fields of smart homes, smart enterprises, and smart venues. Be a part of a talented team and embark on an exciting journey.

Are you looking to take your career to the next level? If you do, then be with an organization that is growing and helping each new generation stay up to date with the most advanced solutions in integration.

The National Manager of Project Management Office (PMO) will manage and improve all Project Management activities related to the delivery of customer projects. The PMO will build a synergistic relationship with other department managers within the organization to deliver the best customer experience. This position will be responsible for interviewing, hiring, training, motivating, and disciplining Project Management department managers and associates, as well as coaching and mentoring others within the organization.

Strengths in operational excellence for ensuring the effective and efficient running of the day-to-day business operations, and profitability of the company by maintaining booked margins post sale. You would also focus on developing plans and processes to ensure the customer experience is optimal both external and internal and our “customer first” core value is always priority. You will drive the implementation of best practices and support processes

Please note the essential functions may vary depending on department size, organizational structure and/or geographic location.

• Ensure all projects over 5k have project plans
• Ensure project plans are initiated within the 4 days of receiving the PO
• Ensure Kick off meeting are scheduled within 4 days of receiving the PO
• Ensure the PM sends a kick-off email to the customer within 48hours of receiving a PO
• Manage quote expectations and ensure booked margin is enforced
• Ensure weekly status reports are issued to all jobs over 5k
• Ensure the proper utilization of Q360 (become an expert in Q360)
• Maintain proper staffing levels to ensure customer delivery
• Provide leadership and guidance to all Operational initiatives
• Collaborate with executive management to define policies and implement procedures, performance standards, and best practices
• Evaluate employee performance and provide coaching and support as needed
• Work with finance to manage and maintain the profitability of all projects
• Lead, motivate, and support a large team of Project Managers within a time-sensitive and demanding environment, including many large-scale client projects, and setup and implementation of career development plans for all direct reports and problem resolutions
• Resolve operational issues and project resource support, identify opportunities to improve processes, gain efficiencies, and improve financial performance.
• Prioritize issues and resolve problems based on business impact.
• Forecast AVDG Revenue based on existing projects
• Communicate effectively up and down the organization.
• Additional duties and projects as assigned.

The Guitar Center Company embodies the world of creativity and music by encouraging our teammates to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in putting our customers first, engaging with respect and integrity and fulfilling our…