Seasonal Support Lead Part Time

Join to apply for the Seasonal Support Lead Part Time role at Five Below
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At Five Below, our growth is driven by people who embrace our purpose: life is better when you are free to let go & have fun in an amazing experience filled with unlimited possibilities, priced so low you can always say yes to the newest, coolest stuff. Our associates believe there is no other place like it. It all starts with our purpose, the Five Below Way, and the values and behaviors each associate holds.

Under the leadership of the Store Manager/Leader and Customer Service Manager, the Support Lead assists with the direction of the Front End Lead(s) and sales associates while the Manager on Duty. The Support Lead is responsible for all key functions of the store as directed and for "Wow the Customer", front‑end operations, cash management, cleanliness, safety, and driving sales.

As a Five Below leader, your first priority is to contribute to your store’s success. You deliver results in your role as Support Lead, model leadership behaviors, and lead as Manager on Duty, driving key performance indicators and brand loyalty. The Support Lead is part of the management team that sets the tone by embracing and living the Five Below Value.

• Wow the Customer
  :
  Put the customer first and make a difference in people’s lives
• Unleash Passion
  :
  Check your ego at the door and do what you say you will do
• Hold the Penny Hostage
  :
  Treat Five Below like your own business and hire talent that will do the same
• Achieve the Impossible
  :
  Set the bar high for self and team and take risks
• Work Hard, Have Fun, Build a Career
  :
  Come ready to take on the day, create a fun atmosphere and recognize the team for all efforts

• Customer Service
• Organization
• Productivity
• Ability to multi‑task
• Follows Direction
• Professionalism
• Trainer/Developer/Motivator
• Communication
• Sales Driver/Goal Oriented

• Ensures all associates and managers wow the customer through personal contact
• Responsible for achieving CSAT score goals set by the District Manager
• Lead front‑end operations
• Train staff on the High Fives of Customer Service
• Ensure each guest has a fast, friendly checkout
• Maintain store cleanliness, recovery, and readiness for customers
• Open and close store procedures
• Assist front‑end operations and perform SM duties as needed
• Supervise, train, coach, and develop all associates
• Review corporate communications and respond accordingly
• Partner with supervisors or corporate office on store issues
• Drive store sales and control expenses
• Assist payroll processes and ensure payroll stays within budget
• Assist with merchandising procedures
• Adhere to Five Below SOPs and hold associates accountable
• Handle cash procedures, including preparing and dropping bank deposits
• Authorize register functions such as post voids, returns, and discounts
• Comply with Human Resources policies and procedures
• Assist in receiving, stocking, unloading, checking, staging, and packing merchandise
• Assist front‑end and queue merchandising
• Drive key metrics:
  Sales, ADS, CSAT scores, and expense control
• Perform store maintenance: garbage removal, sweeping, bathroom cleaning, stock room upkeep

• Frequently operate cash register
• Frequently move merchandise weighing up to 25 lbs and up to a height of 5‑10 feet
• Frequently ascend/descend ladders for stock retrieval and storage
• Frequently kneel, bend, twist, and stoop in the stock room and sales floor
• Frequently communicate with customers and coworkers in person or on the phone
• Frequently move across sales floor and to/from stock room
• Identify and follow email and print instructions regarding merchandise layouts, schedules, SOPs
• Remain in a stationary, upright position 80% of the time

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi‑task.
• Creative thinking.
• Ability to maintain composure under pressure.

Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today…