Service Supervisor

At Elmington Living, we don't just manage properties — we build communities people are proud to call home. As the team behind 70+ affordable and market-rate assets across the country, we've earned our reputation through relentless care, sharp execution, and an eye for detail that never quits, guided by People First, Always. Execution with Integrity. Excellence by Design.

Looking for an opportunity to be part of a vibrant community at Brownsville Flats? At Brownsville Flats, we are committed to creating an exceptional living experience for our residents. Brownsville Flats provides affordable housing in Brownsville, Tennessee, near downtown dining options. Spacious floor plans with sleek fixtures and finishes are paired with amenities including granite countertops and a fully equipped fitness center.

As a member of our team, you will play an important role in delivering outstanding service, building meaningful resident relationships, and helping create a welcoming community people are proud to call home. If you are passionate about customer service, collaboration, and making a positive impact every day, we would love to hear from you! As the Service Supervisor, you will oversee the entire maintenance process for the property by ordering supplies, diagnosing maintenance problems, and performing service requests while having a strong background in HVAC, plumbing, electrical, and general carpentry.

• Customer service focused.
• Supervise the workflow for the service staff and delegate workload to staff.
• Meet and exceed budget expectations for expenditures.
• Order supplies, materials, and tools as needed.
• Diagnose problems and repair major appliances, HVAC, plumbing, electrical (when no license is required), general carpentry, pool care, and roof and gutter repairs.
• Address issues with landscaping and snow/ice removal.
• Communicate effectively with residents and coworkers even in difficult situations.
• Perform service requests correctly and promptly.
• Operating computers and other technological devices to access email, and company-utilized software.
• Successfully execute Elmington's non-negotiables for service work orders and vacant turn times.
• Proven leader, forward thinker, innovative, and driven.

• Minimum 2 years of property maintenance and/or maintenance experience.
• Effective communication.
• HVAC or EPA Universal certification required. (see below)
• Maintain the physical condition of the property.
• Utilize hand tools and power tools.
• Building maintenance and repairs.
• Responding to issues outside of normal work schedule when required.
• Accurately reporting all time worked by clocking in before beginning to work and out only when done working.
• Following all company policies and procedures.
• Other duties as assigned.

• Required:
  
  Candidates must hold at least one of the following certifications. If not currently certified, the selected candidate must obtain the required certification within 60 days of employment.
  • EPA Section 608 Certification (HVAC):
    Required for technicians handling refrigerants in HVAC systems. Ensures compliance with federal environmental regulations.
  • HVAC Certification:
    May include certifications such as HVAC Excellence or equivalent that validate HVAC-specific technical skills.
• Preferred:
  • OSHA 10 or OSHA 30 Certification:
    Demonstrates general workplace safety knowledge, particularly valuable in construction and technical environments.
  • CPO (Certified Pool Operator):
    Beneficial for roles involving pool and spa maintenance; includes training in water quality, safety, and mechanical systems.
  • Plumbing or Electrical Licenses:
    Depending on state requirements, licenses or certifications in plumbing or electrical work are advantageous and support a broader range of maintenance capabilities.

• Frequently sit, stand and walk.
• Regularly required to talk or hear.
• Frequently required to use hands or fingers to handle or feel objects, tools or controls.
• Occasionally required to climb or balance, stoop, kneel, crouch or crawl.
• Occasionally lift and/or move up to 25 pounds.
• Vision abilities to include close vision, distance vision, peripheral vision and the ability to adjust focus.
• The noise level in the work environment is usually moderate.
• Temperature in the workplace is typically moderate, though the ability to withstand seasonal cold and heat of the outdoors is necessary.

• Travel up to 10% of the time.