Business Analyst

Introduction

At Pronto Insurance, we’re creating access, trust, and opportunity in the communities we serve. With deep roots in South Texas and a fast-growing presence across California and Florida, we bring local knowledge and genuine care to every interaction; making insurance simpler, more affordable, and more accessible for all. You’ll join a team that believes in doing the right thing, seizing opportunities, and showing up for one another.

Whether you’re supporting customers in our retail locations or working behind the scenes, we’re proud to be a place where ambition meets support. Here, diverse perspectives are valued. If you’re ready to make a difference and grow with a team that’s redefining what’s possible in insurance, we’d love to hear from you.

Position located in Brownsville, TX - Must be in Brownsville.

This position is responsible for working closely with our internal departments, external vendors, and other stakeholders to analyze our processes, identify business needs, create business cases, and drive our internal teams and vendors to create changes to allow our sales, claims, and product teams to operate accurately, quickly, and effectively. The ideal candidate will be able to quickly analyze problems and requests, design effective solutions, establish priorities, and collaborate with vendors and the business to achieve a successful outcome.

• Gather business requirements for projects and system changes
  • Review with other departments to identify possible impacts
• Work with our business units to identify test case scenarios for development
  • Proactively share results of test cases, work to ensure testing is diligent and thorough
• Test changes in our environment
• Carefully monitor vendor roll‑out and, based on results, adopt future test cases to address any issues discovered during roll‑out
• Analyze tickets to determine trends and help develop operational and strategic responses to trends

• High School Diploma or equivalent required
• 2 to 4+ years of experience in the insurance industry

• Bachelor’s Degree or equivalent work experience
• 2+ years of experience working with Jira or equivalent platform
• 2+ years of experience testing software changes
• 2+ years of non‑standard auto experience preferred
• Experience working with process flow charts

• Review daily all system/policy issues to come through phone queues (including Underwriting) and identify items that require engaging the policy system vendor
• Create, update, and track new system request changes for UW, Sales & Claims
• Ensure the process follows company‑assigned business rules
• Attend the ticketing system call with our vendor daily
• Create workflows & processes for new system changes & functionalities
• Identify potential bugs or process issues
• Submit identified issues to the vendor and follow up on resolution/additional testing
• Review all Sales, claims, and Underwriting‑related tickets listed under Information Provided
• Test other system changes for departments as assigned
• Ensure system releases meet the timelines required by the business
• Develop and maintain documentation for system functions
• Provide training for new functions as needed
• Develop a close relationship with department leaders to identify current and future processes
• Interact with our vendors to elevate issues and projects and help drive work‑orders and projects to completion
• Assist the business teams in identifying deficiencies in our processes and systems, and help create meaningful changes

• Excellent ability to analyze and gather user requirements and create change requests
• Ability to interact with individuals of all skill levels to identify issues, develop changes, and provide information
• Excellent interpersonal and relationship‑building skills
• Excellent communication skills
• Ability to effectively identify and resolve data inconsistencies
• Excellent writing skills for documenting user requirements, system documentation, and user training
• Ability to multitask and prioritize project workloads
• Ability to prioritize and quickly resolve issues
• (Desired) Experience, desire, and knowledge of…