Loan Servicing Clerk

POSITION TITLE:

Loan Servicing Clerk 1
SUPERVISOR:
RGVMB Operations Manager
STATUS:
Non-Exempt

Founded in 1974, cdcb | come dream. come build provides safe, sanitary affordable housing to the citizens of South Texas, and is one of the largest non profit producers of single family housing for home ownership in Texas. cdcb is a multifaceted affordable housing organization devoted to utilizing collaborative partnerships to create sustainable communities across South Texas through quality education, model financing, efficient home design, and superior construction.

Our dedicated team members work to improve the lives of low to moderate families and individuals to grow wealth and improve families educational, housing, and financial security. We offer industry competitive compensation, excellent benefits with a five-decade old firm. cdcb is an inclusive and exciting work environment. We are looking for a knowledgeable and self-motivated individual to join our team.

Responsible for all loan processing/servicing for cdcb.

• Uphold CDCBs standards.
• Apply mortgage payments.
• Make aged (delinquent) calls throughout the week for CDCB mortgage portfolio.
• Reconcile daily reports for mortgage payments.
• Process escrow checks/payments weekly.
• Work closely with accounting to reconcile daily .
• Mail out delinquency letters once a week for CDCB mortgage portfolio.
• Mail out mortgage statements throughout the month as scheduled.
• FHLB monthly collateral report.
• Customer conflict resolution for CDCB.
• Customer service calls for CDCB mortgage portfolio.
• Process escrow analysis yearly.
• Produce end of month investor reports and loan histories for accounting dept.
• Extensive knowledge of Mortgage Servicer servicing software.
• Attend FICS webinars for training.
• Attend Fannie Mae or Freddie Mac webinars for training as needed.
• Produce delinquency reports weekly and turn into supervisor with updates.
• Prepare invoices weekly for escrowed insurance payments.
• Pay monthly mortgage insurance premiums for loans with MIP.
• Assist in reconciliation of MIP account 21007.
• Prepare invoices for escrowed tax payments yearly.
• Work closely with TENA & perform quarterly TENA audits.
• Prepare quarterly TENA portfolio status report for audit.
• Work closely with financial counselors regarding mortgage clients.
• Work closely with attorney on Bankruptcy/foreclosure/collection files.
• Prepare & mail Borrower Solicitation Package for mortgage clients past due at 45 days.
• Prepare & mail final notice letters for mortgage clients past due.
• Set up new mortgage loans on Mortgage Servicer servicing software and completing onboarding process.
• Print mortgage coupons yearly and for new clients.
• Set up new loan receivable in accounting software MIP.
• Process any correcting journal entries on MIP as needed.
• Process release of liens and record at County.
• Maintain filing system for mortgage loan files and documents.
• Scan mortgage documents into Radstar for each mortgage client.
• Maintain accurate list of all auto debit drafts, including set up forms.
• Extensive knowledge of cdcb’s loan servicing policies & procedures.
• Maintain record of mortgage client’s insurance agents.
• Other duties as assigned.

• High School Diploma or general education degree (GED) or higher; and one to three months related experience and/or training.
• Experience in office setting and customer service required.

• This position does not supervise others.

• Salary – $15 hr.
• Bonus – Based on production goals met.
• 100% of premium for health, vision and dental benefits paid by cdcb.
• Life Insurance.
401K retirement plan (no match required).
• 16 paid holidays.
• Vacation Days - Based on Length of Service.
• Personal Days - Based on Length of Service.